Real-Time Analyst

Position: Real Time AnalystType: Full TimeOverview:We are seeking a detail-oriented and proactive Real Time Analyst to join our call centeroperations team. The Real Time Analyst plays a critical role in monitoring andoptimizing the performance of our call center by ensuring real-time adherence toschedules and making immediate adjustments to optimize service...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

As Real Time Analyst, You Will…Evaluate large amounts of dataCommunicate data in a clear and concise manner to Management Teams, Team Leaders and team membersAdjust staffing and scheduling according to changing needs of the businessSolicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clientsMonitor...

Job Responsibilities• Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels.• Provide real time updates to operations.• Track, report and...

Real Time AnalystFunctions:Monitoring and managing the call volume queues Real Time to meet daily Service Level target while maintaining intraday service consistency.Managing agent schedule adherence by planning, monitoring and reporting agent activitiesManaging break schedules especially on instances of unforeseen events (i.e. call surges, high absenteeism,...

2+ years of RTA experience with hands-on use of IEX and CXOne.Monitor real-time WFM activities to meet operational and client goals.Prepare and analyze reports using WFM tools and Excel; share insights with leadership.Strong knowledge of SLA management, forecasting, and scheduling based on historical data.Excellent communication skills and flexibility to...

Position: WFM AnalystCallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

Job Title : Financial Analyst – Project Financial Simulation (Real Estate Development)Department :Reports to :Job overviewThe Financial Analyst will be responsible for preparing, managing, and analyzing financial models tosupport feasibility studies, investment decisions, and strategic planning for the company's real estatedevelopment projects. The role...

About the job Council Space Planner and AnalystShape the Future of Urban Spaces with Smartsourcing, a 5-Time Best Company to Work ForHi We'reSmartsourcing, and were on the lookout for afull-time,on-siteCouncil Space Planner and Analystto join our growing team. If you're into data, city planning, and making smart, strategic decisions that shape real-world...

As Real Time Analyst Supervisor, You Will…Communicate data in a clear, concise manner to the RTA Team and OperationsEvaluate large amounts of dataEnsure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employeesMotivate the RTA team through relationship building and real-time...