Real-Time Analyst

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

Position Summary: Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Specific Responsibilities:Updates and processes data for real-time performance analysis. Obtains quantifiable...

Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...

Company Description Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world's most recognizable brands deliver effortless, intuitive, and human-centered interactions.We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate...

DescriptionAbout the job Invoice AnalystBalance the books and the dealsbe an Invoice Analyst at Smartsourcing and keep real estate running like clockwork.Hi WereSmartsourcing, and were hiring afull-time,on-siteInvoice Analyst. If youre ready to keep property sales and accounts in perfect order, this is your chanceWhere?JEG Tower, Archbishop Reyes, Corner...

Position: WFM AnalystCallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

Position{{:}} WFM AnalystCallTek is looking for a detail-oriented and analyticalWFM Analystto join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

Main Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence.Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionDescription - Internal...

OverviewThe Business Analyst I plays a key role in the successful implementation of customers on the RealPage Utility Management products. This role collects the required deliverables from clients, validates their content, and conducts the scheduling and handoff to the consulting team. They are also responsible for accurate backlog management and order...