Real Time Analyst

6 days ago

Pasig, National Capital Region, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX

In This Role You Will

  • Manage multiple call queues in real time.
  • Watch staffing levels at each site to ensure planned coverage is met on the interval level.
  • Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
  • Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
  • Provide outage and crisis management (Facilitating communications between IT teams and site management.)
  • Manage Interval, daily, weekly and monthly plan objectives
  • Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
  • Develop and Implement KPI Action Plans to drive performance goals.
  • Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.
  • Provide real-time skilling adjustments.
  • Serve as the main contact point between Results and our Client Partners.
  • Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.

We are looking for someone who has:

  • An analytical mind set.
  • Excellent attendance.
  • Strong written and verbal communications skills
  • Strong attention to detail
  • A team player mindset
  • Exceptional problem solving skills
  • Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus.

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

  • Real Time Analyst

    6 days ago

    Pasig, National Capital Region, Philippines Transcom Full time ₱300,000 - ₱600,000 per year

    Transcom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include - serving as...

  • Workforce Real Time Analyst

    1 week ago

    Pasig, National Capital Region, Philippines InteLogix Full time ₱720,000 - ₱960,000 per year

    Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

  • Real Time Analyst

    6 days ago

    Pasig, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesThe Workforce Scheduler is responsible for allocating and scheduling resources effectively to meet customer demand and achieve the targets set for the...

  • Real Estate Underwriting/Acquisition Analyst

    4 days ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time $104,000 - $130,878 per year

    We are looking for a detail-oriented and analytical Real Estate Underwriting/Acquisition Analyst to join our growing real estate investment team. In this role, you will gain exposure to the full lifecycle of real estate transactions, from market research and financial modeling to due diligence, acquisition, and investor presentations.Key...

  • Workforce Management Analyst

    6 days ago

    Pasig, National Capital Region, Philippines ECAM Full time $104,000 - $130,878 per year

    ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the...

  • Workforce Scheduling Analyst

    6 days ago

    Pasig, National Capital Region, Philippines ECAM Full time ₱900,000 - ₱1,200,000 per year

    ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

  • Data Analyst

    6 days ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time $60,000 - $80,000 per year

    ABOUT THE ROLEWe are seeking a highly capable and commercially astute Business Analyst to bridge the gap between operational business needs and technical solutions. Reporting to the Head of Business Systems and working closely with operations, finance, and IT teams, you will play a central role in eliciting and translating business requirements into...

  • Senior Financial Analyst

    4 days ago

    Pasig, National Capital Region, Philippines Expo Centric Full time

    Are you a data-driven strategist who thrives at the crossroads of finance, operations, and digital commerce?ExpoCentric is on the hunt for a Senior Financial Analyst who's ready to turn insights into impact. If you love transforming numbers into narratives and influencing real-world decisions—from warehouse efficiencies to e-commerce profitability—this...

  • Real Estate Agent

    4 days ago

    Pasig, National Capital Region, Philippines Ortigas Land Corporation Full time $104,000 - $130,878 per year

    HIRINGOrtigas LandWilling to work in Pasig Estancia Mall Capitol CommonsProperty Specialist/Real Estate Agent20K Monthly AllowanceFresh Grads are welcome.Male or Femalewith Car, Gadgets & Travel IncentivesCommission 2.5%Free seminar and TrainingsQualifications:• Finished at least 72 units in tertiary education (Fresh graduates are welcome)• Must have...

  • Start a promising career in real estate

    1 week ago

    Pasig, National Capital Region, Philippines Sqyrs Full time ₱60,000 - ₱120,000 per year

    Legally market and sell real estate properties in the Philippines.Did you know that the name "Real Estate Agent or Specialist" is NOT recognized by Republic Act 9646 or Real Estate Service Act of the Philippines as a legitimate real estate practitioner?There are only five duly recognized real estate practitioners as per RESA Law and they are the...