Talent Welfare Officer

2 weeks ago

Quezon City Central Post Office P, Philippines Peregrine Consulting Ltd Full time ₱300,000 - ₱600,000 per year

Job Description

I. Benefits Administration

  • Leads the implementation and monitoring of statutory and company-initiated benefit programs in compliance with relevant laws and regulations
  • Ensures the timely and accurate processing of timekeeping records, pre-payroll documents, statutory and Company benefits such as HMO, life insurance, uniform distribution, and the Perfect Employee Reward system.
  • Coordinates with insurance and healthcare providers (e.g., Medicard, Sunlife) to resolve escalated issues and improve service delivery.
  • Oversees the annual physical exam program and ensures completion of follow-throughs for all employees.
  • Reviews and improves benefit-related communications, guidelines, and processes.
  • Maintains strong partnerships with external agencies (e.g., BIR, SSS, PhilHealth, Pag-IBIG) for employee registration and compliance.
  • Ensures accuracy and integrity of benefit-related data in HRIS or relevant systems.
  • Conducts regular audits of benefit usage, enrollments, and records to ensure accuracy and adherence to policy.

II. Employee Services and Records Management

  • Ensures we maintain accurate HRIS data, employee records, and ID systems.
  • Reviews and approves employee documentation requests (e.g., certificates, proximity cards,
  • employment records).
  • Ensures confidentiality and security of employee data and compliance with data privacy laws.
  • Streamlines and improve documentation and service request procedures to ensure a responsive HR service experience.

III. Employee Relations

  • Supervises offboarding processes including clearances, final pay, and compliance with documentation requirements.
  • Addresses employee concerns regarding welfare services and coordinates resolution with concerned units or external parties.
  • Supports the implementation of employee engagement initiatives and proactively gathers employee feedback for improvement.
  • Coaches and guides Talent Welfare Associates in day-to-day tasks and fosters a service-oriented mindset.

IV. Team Support and Projects

  • Develops and maintains SOPs related to welfare and employee services and ensures alignment with company policies.
  • Supports or leads internal projects such as wellness campaigns, outreach programs, or HR technology rollouts.
  • Coordinates with internal departments (e.g., Finance, Operations) for smooth cross-functional workflows and employee support.
  • Prepares reports and analysis for management decision-making and policy refinement.

Minimum Qualifications

  • Bachelor's degree in Psychology, Human Resources, Business Administration, or related field
  • At least 3–5 years of experience in HR, preferably with exposure to timekeeping, payroll, statutory benefits, remittances, employee relations, and records management
  • Solid knowledge of Philippine labor laws, government benefits, and HR best practices
  • Preferably experience in supervising or mentoring junior team members
  • Detailed-oriented, strong organizational, analytical, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Highly ethical, and committed to confidentiality, and service excellence
  • Willing to work onsite in Bagumbayan, Quezon City

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

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