Customer Support Specialist

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.

Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.

In numbers:

• 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with ~10% market share
• Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Customer Support Specialist | Makati, The Philippines

The hours for this role are: Monday to Friday, 3pm-12am daily (PH time)

(Hybrid, 4 days in-office - Friday is our set work from home day, though you can come in on Friday too if you wish)

The Customer Support team at GetGround is responsible for delivering world-class service to our customers, no matter how big or small their concerns are. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we're delivering great support. Get to know our Director of Operations,
Mirella,
and her experience at GetGround here and meet Harry, our Senior Customer Support Specialist here

What you will do:

• Build trust for our brand and service by providing excellent customer support. You will work with customers primarily over email, and will be expected to solve customer issues by phone
• Demonstrate deep empathy and care for our customers by ensuring that all individual customer cases come to a positive resolution
• Prioritise a range of different customer requests, meeting our ambitious SLAs
• Work with our onboarding, legal, accounting, compliance, sales and product teams on individual customer cases.
• Assist on ad hoc projects aimed at delivering the best customer experience possible

Your experience:

• Experience in a customer-facing role previously.
• Comfortable interacting with people over phone and email
• Ability to multi-task and prioritise effectively
• Clear communication skills (both written and verbal) in English
• Excellent administration skills, computer literacy, and an expert eye for detail
• A degree (or similar professional experience)

Benefits for GetGround Philippines:

In additional to all Philippine mandatory benefits, we provide:

• Competitive Salary
• HMO Benefits
• Health & Dental Insurance
• 12 Mental Health Days annually + Paid Time Off + Public Holidays
• Team and company-wide events
• Learning budget to support your development
• Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile

What we are building:
The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround:
We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

• 42% of our employees identify as female or non-specified, 58% as male
• 22 nationalities represented across offices in 5 countries
• Our work on Design Accessibility
• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

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