Customer Support Specialist,

3 days ago


Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱2,400,000 per year

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

 
Job Overview:

We're looking to hire a Customer Support Specialist who will play a key role in helping our customers achieve their goals through our platform. The ideal candidate is an excellent communicator, passionate about customer support, and able to understand and resolve customer needs timely via Calls, Chat, SMS or Email. 

What you'll do

  • Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
  • Troubleshoot technical issues - Zendesk - Tier 2 escalations
  • Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction.
  • For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
  • Training customers on tools, acting as a key interface with customers via phone, chat, sms and email support in a professional and efficient manner
  • Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests

What we're looking for

  • 1-3 years of professional experience in a similar, customer-supporting role
  • Proven track record of providing support for complex issues, products, and processes
  • Experience working with support tools like Zendesk, JIRA, Salesforce, Slack etc.
  • Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand 
  • Communication: emotionally intelligent, strive to always be helpful, empathetic with customers 

What else you need to know 

This role is based in our Makati office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite



  • Makati City, National Capital Region, Philippines Brixio Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Customer Support SpecialistLocation: Makati, OfficeWork Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.Job Type: Full-TimeSalary: NegotiableJob Description:Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join...


  • Makati City, National Capital Region, Philippines Wattpad Full time ₱60,000 - ₱80,000 per year

    Wattpad is a mobile social app that connects people all over the world with stories that matter to them. It enhances the storytelling experience, and makes it possible for people to be captivated by something they love. We're proudly based in Toronto, but our reach is global. Every month, 67 million people spend over 15 billion minutes on Wattpad to create...


  • Makati City, National Capital Region, Philippines Probe CX Full time ₱600,000 - ₱1,200,000 per year

    Probe CX is looking for enthusiastic Customer Support Specialists to lead a new program. This role offers the opportunity to shape a new initiative from the start, with a predominantly day shift schedule. Strong communication and customer service skills are essential to contribute to the future success of this program. What We're Looking For:Minimum of 1...


  • Makati City, National Capital Region, Philippines Infotree Global Solutions Full time ₱600,000 per year

    Job Title:Customer Technical Support SpecialistOrganization:GCELocation:Makati, NCR, Philippines&Manila, NCR, Philippines)Employment Type:Full-time, PermanentSalary (Philippines):up to 600,000 PHP + 5% bonusPosition OverviewWe are seeking aCustomer Technical Support Specialistto join our global team. The successful candidate will provide expert technical...


  • Makati City, National Capital Region, Philippines GetGround Full time $104,000 - $130,878 per year

    We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving...


  • Makati City, National Capital Region, Philippines Otter Full time ₱900,000 - ₱1,200,000 per year

    Who We AreIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...


  • Makati City, National Capital Region, Philippines Career Connect Full time ₱30,000 - ₱60,000 per year

    As a Customer Support Specialist, you will go beyond answering tickets—you'll be a trusted partner to our customers. By solving problems quickly and with empathy, you'll build lasting relationships and ensure customers gain maximum value from our platform. This is a high-impact role where your contributions directly drive customer satisfaction,...


  • Makati City, National Capital Region, Philippines Emapta Full time ₱25,000 - ₱35,000 per year

    Support Beyond Solutions: Powering Customer Success Deliver exceptional service, technical expertise, and solutions that make an impact. Launch your global career in IT support without leaving the Philippines. This international opportunity allows you to make your mark by delivering exceptional customer experiences, supporting cutting-edge software, and...


  • Makati City, National Capital Region, Philippines Magnus Resources Solutions Inc. Full time ₱250,000 - ₱350,000 per year

    Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.Helping our customers...


  • Makati City, National Capital Region, Philippines Penbrothers Full time $70,000 - $120,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is the No.1 online platform for premium home services in...