Customer Service Representative

2 weeks ago


Libis, Philippines METACOM Full time

Customer Service Representative – Banking/Financial Account Location: Bridgetowne, Quezon City (Onsite) Schedule: Shifting Salary: ₱20,000 – ₱25,000 Qualifications: High School Graduate (Old Curriculum or ALS) with at least 1 year BPO experience Job Responsibilities: As a CSR for our Banking/Financial account, you will: Handle inbound and outbound customer calls related to banking services Assist clients with account inquiries, transactions, card issues, and digital banking concerns Ensure customer identity verification and compliance with financial protocols Document interactions accurately and follow up on unresolved issues Provide professional, empathetic support while maintaining data confidentiality Meet performance metrics such as call quality, resolution rate, and customer satisfaction Benefits: HMO coverage Paid trainings 13th Month Pay Government-mandated benefits



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