Call Center Manager

2 weeks ago

Tagbilaran City P, Philippines Clear Insights Group Full time ₱800,000 - ₱1,320,000 per year

Operational Leadership

  • Oversee daily production and ensure call volume, quota, and quality goals are consistently achieved.
  • Manage key performance indicators (KPIs) for productivity, attendance, and call quality.
  • Plan and manage weekly interviewer schedules and hours planning to meet project demands.
  • Conduct daily and weekly performance reviews with supervisors and teams.
  • Lead interviewer orientation and supervisor training programs to strengthen leadership and consistency.
  • Ensure smooth coordination with clients, IT, and internal departments.

People Management & Culture

  • Build and maintain a positive, performance-driven culture focused on teamwork and growth.
  • Design and execute incentive programs (games, competitions, award-based recognition) to drive engagement.
  • Provide ongoing coaching, feedback, and development opportunities for supervisors and interviewers.
  • Participate in recruiting, interviewing, and onboarding new hires.
  • Conduct performance evaluations and create development plans for continuous improvement.

Quality & Production Oversight

  • Monitor interviewer quality and ensure adherence to research protocols and client expectations.
  • Track performance metrics, identify trends, and implement corrective actions as needed.
  • Support supervisors with coaching tools, scripts, and performance data.
  • Prepare and present reports on production, quality, and staffing during weekly management reviews.

Office & Facilities Management

  • Oversee day-to-day office operations and ensure a clean, organized, and productive work environment.
  • Manage building maintenance, cleaning schedules, and equipment audits.
  • Communicate with property managers and vendors to address facility needs.
  • Ensure all systems, headsets, and computers are operational and properly maintained.

Administrative & HR Support

  • Support hiring efforts through Indeed and other job platforms.
  • Conduct new hire orientation and complete all onboarding paperwork.
  • Assist with attendance tracking, disciplinary actions, and HR documentation.
  • Identify and promote top-performing staff into leadership roles when appropriate.

Core Competencies

  • Communication: Offering clear, honest, and transparent communication reflects personal and organizational integrity. We do what we say we'll do.
  • Time Management: Meeting commitments and being punctual shows reliability and accountability, which are key aspects of integrity.
  • Owner Mindset: Taking initiative, being proactive, and treating the business as your own reflects energy and drive.
  • Solution Mindset: Actively overcoming obstacles with curiosity, determination, and creativity with energy and vitality.
  • Customer Focus: Understanding and meeting customer needs with empathy and effectiveness.
  • Team Collaboration: Being considerate and cooperative with teammates reflecting empathy and emotional intelligence.
  • Resilience: Taking the initiative to adapt to evolving industry conditions, departmental processes, and customer expectations, with a self-assured steadiness to meet demands.
  • Product Knowledge: Taking initiative to develop an excellent and ongoing understanding of programs and products.

Job Types: Full-time, OJT (On the job training)

Contract length: 12 months

Pay: Php80, Php110,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Call Center Nurse

    7 days ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time

    About the role Join the growing team at Caring-One Iloilo Call Center Services, a leading provider of high-quality call centre services in Iloilo, Western Visayas. We are seeking an experienced Call Center Nurse to provide exceptional customer service and medical support to our diverse range of clients. This full-time position will be based in our modern...

  • Call Center Nurse

    7 days ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time

    Job OverviewThe Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, and directions to the appropriate level of care (emergent, urgent, medical/non-urgent and self-care). It includes scheduling of appointments for labs and/or radiology, prescription refill.Key ResponsibilitiesFollow the policies &...

  • Call Center Agent

    4 weeks ago

    Angeles, City, Philippines Call Center Full time

    WE'RE HIRING: Healthcare Account (Seasonal) SM Clark Pampanga | Virtual Process October Class Looking for a meaningful career in healthcare support? Now’s your chance to be part of a seasonal account where you can make a real difference—while earning a competitive package! We're looking for passionate individuals who can handle customer interactions with...

  • CSR Call Center

    1 week ago

    Cebu City, Central Visayas, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full time

    About the role At AUGUSTIN INTERNATIONAL CENTER, INC.', we are seeking passionate customer service professionals to join our dynamic call centre team as a CSR Call Center - Onsite & Virtual. This is a full-time position based in Cebu City, Cebu. As a CSR Call Center, you will be the key point of contact for our valued customers, providing exceptional...

  • BPO Call Center Manager

    2 weeks ago

    Dagupan P, Philippines Resolv Full time ₱250,000 - ₱375,000 per year

    We require a BPO Call Center Manager in Dagupan City. We need a manager, with experience in servicing USA and UK clients. Understand staff motivation, client support and building a team. Also with the ability to build a recruitment team for future growth.Job Types: Full-time, PermanentWork Location: In personExpected Start Date: 12/15/2025

  • Call Center Agent

    7 days ago

    Quezon City, National Capital Region, Philippines One Call Solutions Full time

    Company OverviewOne Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating a supportive and thriving work environment for our employees by offering a unique "stay-in" arrangement. Our model is designed to eliminate the logistical and financial burdens associated with daily commuting and living...

  • Call Center

    2 weeks ago

    Cabanatuan City, Central Luzon, Philippines Talent Source Full time ₱96,000 - ₱240,000 per year

    Job Overview:We're seeking dedicated and customer-focused Call Center Agents to handle inbound and outbound calls. You will be responsible for resolving customer inquiries, providing product or service information, and ensuring a positive customer experience with every interaction.Key Responsibilities:Answer incoming calls and respond to customer questions...

  • Call Center Supervisor

    2 weeks ago

    Quezon City, National Capital Region, Philippines ee-1f59-48a5-bb73-b1948427e080 Full time ₱300,000 - ₱600,000 per year

    Job Title: Call Center Supervisor - With Existing Team of AgentsJob Type: Independent ContractorCompany Overview:Transimex Global is a leading Freight Brokerage company with 30 years of experience dedicated to providing exceptional service and innovative logistics solutions to our customers.We are currently seeking a motivated and experienced Call Center...

  • Project Manager – Call Center

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions PH Full time

    About the Role:We are seeking an experienced Project Manager with a strong background in call center operations, payment products, and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure, including IVR system optimization, agent...

  • Project Manager – Call Center

    2 weeks ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time

    We are seeking an experienced Project Manager with a strong background in call center operations, payment products, and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure, including IVR system optimization, agent enablement and...