Call Center Manager

2 days ago

Tagbilaran City P, Philippines Clear Insights Group Full time ₱800,000 - ₱1,320,000 per year

Operational Leadership

  • Oversee daily production and ensure call volume, quota, and quality goals are consistently achieved.
  • Manage key performance indicators (KPIs) for productivity, attendance, and call quality.
  • Plan and manage weekly interviewer schedules and hours planning to meet project demands.
  • Conduct daily and weekly performance reviews with supervisors and teams.
  • Lead interviewer orientation and supervisor training programs to strengthen leadership and consistency.
  • Ensure smooth coordination with clients, IT, and internal departments.

People Management & Culture

  • Build and maintain a positive, performance-driven culture focused on teamwork and growth.
  • Design and execute incentive programs (games, competitions, award-based recognition) to drive engagement.
  • Provide ongoing coaching, feedback, and development opportunities for supervisors and interviewers.
  • Participate in recruiting, interviewing, and onboarding new hires.
  • Conduct performance evaluations and create development plans for continuous improvement.

Quality & Production Oversight

  • Monitor interviewer quality and ensure adherence to research protocols and client expectations.
  • Track performance metrics, identify trends, and implement corrective actions as needed.
  • Support supervisors with coaching tools, scripts, and performance data.
  • Prepare and present reports on production, quality, and staffing during weekly management reviews.

Office & Facilities Management

  • Oversee day-to-day office operations and ensure a clean, organized, and productive work environment.
  • Manage building maintenance, cleaning schedules, and equipment audits.
  • Communicate with property managers and vendors to address facility needs.
  • Ensure all systems, headsets, and computers are operational and properly maintained.

Administrative & HR Support

  • Support hiring efforts through Indeed and other job platforms.
  • Conduct new hire orientation and complete all onboarding paperwork.
  • Assist with attendance tracking, disciplinary actions, and HR documentation.
  • Identify and promote top-performing staff into leadership roles when appropriate.

Core Competencies

  • Communication: Offering clear, honest, and transparent communication reflects personal and organizational integrity. We do what we say we'll do.
  • Time Management: Meeting commitments and being punctual shows reliability and accountability, which are key aspects of integrity.
  • Owner Mindset: Taking initiative, being proactive, and treating the business as your own reflects energy and drive.
  • Solution Mindset: Actively overcoming obstacles with curiosity, determination, and creativity with energy and vitality.
  • Customer Focus: Understanding and meeting customer needs with empathy and effectiveness.
  • Team Collaboration: Being considerate and cooperative with teammates reflecting empathy and emotional intelligence.
  • Resilience: Taking the initiative to adapt to evolving industry conditions, departmental processes, and customer expectations, with a self-assured steadiness to meet demands.
  • Product Knowledge: Taking initiative to develop an excellent and ongoing understanding of programs and products.

Job Types: Full-time, OJT (On the job training)

Contract length: 12 months

Pay: Php80, Php110,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • Call Center Representative

    1 week ago

    Quezon City, National Capital Region, Philippines One Call Solutions Full time ₱180,000 - ₱276,000 per year

    Welcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...

  • Work From Home

    2 weeks ago

    Cebu City, Philippines One Call Away Full time

    *Call Center Position WFH, Cold Call Appointment Setting Job Description:* *Job Title:* Appointment Setter (Remote) *Key Responsibilities:* - Make outbound calls to potential customers to set appointments for sales or services - Utilize persuasive communication skills to engage prospects and schedule meetings - Meet or exceed monthly appointment setting...

  • Call Center Agent

    1 day ago

    Lapu-Lapu City, Philippines Call Center Full time

    Hiring: Customer Service Representative Wave 2 – Financial Account Location: Cebu IT Park Work Arrangement: Onsite Application Process: Virtual Process Start Date: October Class Qualifications: Completed High School (Old Curriculum) / Senior High School or Higher Accepting applicants with or without BPO Experience Good Communication and English...

  • Wave 1 Call Center

    2 weeks ago

    Mandaue City, Central Visayas, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full time ₱100,000 - ₱150,000 per year

    About the role AUGUSTIN INTERNATIONAL CENTER, INC.' is seeking an experienced Call Center Representative to join our team in Mandaue City, Cebu. This is a full-time, onsite role where you will be responsible for providing exceptional customer service to our clients through our virtual call centre.What you'll be doingAnswering inbound calls from customers...

  • Call Center Agent

    3 weeks ago

    Quezon City, Philippines One Call Solutions Full time

    Company Overview One Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating a supportive and thriving work environment for our employees by offering a unique "stay-in" arrangement. Our model is designed to eliminate the logistical and financial burdens associated with daily commuting and living...

  • Call Center Agent

    3 days ago

    Mandaue City, Philippines Call Center Full time

    Now Hiring: Financial Account | Cebu Mactan Work Arrangement: Onsite Application Process: 100% Virtual Start Date: November Class Qualifications: High School Graduate (Old Curriculum) / Senior High School Graduate or Higher (with Diploma) At least 6 months of BPO experience Strong English communication skills Willing to work onsite in Cebu...

  • No BPO Experience Required

    1 week ago

    SM City North EDSA, Philippines SGS - Sapient Call Center Full time ₱336,000 per year

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Address customer complaints, concerns, and escalations effectively and empathetically.Job Responsibilities:Maintain a high level of professionalism and patience with customers.Assist customers with their questions, concerns,...

  • Call Center

    1 week ago

    Cebu City, Central Visayas, Philippines Eugel Dental and Wellness Center OPC Full time ₱144,000 - ₱300,000 per year

    No BPO Experience? No WorriesWe're Hiring – Start ASAPKickstart a stable career in the BPO industry and get hired on the spotLocation: IT Park, CebuSalary: Up to ₱25,000/month + incentives & benefitsWhy You'll Love It:Beginner-friendly opportunitiesQuick & hassle-free applicationFun, supportive work environmentImmediate start...

  • call center

    3 days ago

    Parañaque P, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱240,000 - ₱276,000 per year

    1. Financial accountLOB: FinancialSite: ParanaqueSlots: 10Salary package:22,600Qualifications:Shifters: 6 months CCE2. Retail accountSite:ParanaqueSlots: 24Salary package:With CCE of 1 yr: 23kNO CALL CENTER EXPERIENCE 20k3. Ride Sharing accountSite: ParanaqueSlots: 24Salary package:20,850Qualifications:Shifters: 6 months and above BPO experienceJob Types:...

  • Voice Sales Account for Bridgetowne

    2 weeks ago

    Pasig City, Philippines Call Center Full time

    CAREER OPPORTUNITIES WITH RPO BTOWNE! Be Part of the Sales Account – Voice Roles Available! BTOwne Site, in partnership with one of the world’s leading technology companies, is expanding its team for the Sales Account. We are currently hiring for Voice and Non-Voice (Chat & Email Support) positions. Sales Account – VOICE ACCOUNT Job Overview: As a...