Call Center

2 days ago

Cabanatuan City, Central Luzon, Philippines Talent Source Full time ₱96,000 - ₱240,000 per year
Job Overview:

We're seeking dedicated and customer-focused Call Center Agents to handle inbound and outbound calls. You will be responsible for resolving customer inquiries, providing product or service information, and ensuring a positive customer experience with every interaction.

Key Responsibilities:

  • Answer incoming calls and respond to customer questions or concerns

  • Make outbound calls for follow-ups, surveys, or sales as needed

  • Provide accurate and complete information using the right tools and resources

  • Document all customer interactions in the system

  • Handle complaints, provide solutions, and escalate unresolved issues when necessary

  • Meet performance targets such as call handling time, customer satisfaction, and resolution rates

Qualifications:

  • High school diploma or equivalent (College degree is a plus)

  • Previous call center or customer service experience is preferred but not required

  • Excellent communication skills in English (verbal and written)

  • Strong listening, problem-solving, and multitasking abilities

  • Comfortable using computers and call center software

What We Offer:

  • Competitive compensation

  • Performance incentives

  • Training and development opportunities

  • Flexible scheduling options

  • Supportive and team-oriented environment

Salary:

Annual Salary in Pesos (Php)

Job Responsibilities:
  • Handle inbound and outbound calls efficiently, addressing customer inquiries and resolving issues promptly.
  • Provide accurate information regarding products and services to customers, ensuring high levels of customer satisfaction.
  • Document all customer interactions in the system, maintaining up-to-date records of customer information and issues.
  • Follow-up on customer inquiries and complaints to ensure timely resolution and follow through on outstanding issues.
  • Collaborate with team members and other departments to improve service delivery and customer experience.
  • Participate in training and development programs to enhance skills and knowledge in customer service best practices.
  • Contribute to the achievement of team and individual targets as set by management.
Essential Qualifications:
  • High school diploma or equivalent; a college degree is an advantage.
  • Strong verbal and written communication skills in English and Filipino.
  • Proficient in using computers and handling various software applications.
  • Able to work in a fast-paced environment with minimal supervision.
  • Excellent interpersonal skills and a customer-oriented attitude.
Desired Experience:
  • Previous experience in a call center or customer service role is preferred but not mandatory.
  • Experience in handling customer complaints and conflict resolution will be advantageous.
  • Familiarity with CRM systems and telephony software is a plus.
Salary & Benefits:
  • Competitive annual salary based on experience and qualifications.
  • Performance bonuses based on individual and team contributions.
  • Health insurance and medical benefits.
  • Opportunities for career growth and professional development.
  • Paid vacation and holidays as per company policy.
How to Apply:

If you are passionate about providing excellent customer service and meet the qualifications listed above, we encourage you to apply. Please submit your resume and cover letter detailing your experience and suitability for the role.

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