Commercial Support Administrator

This job is with Financial Times, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About Us
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.

Our Commitment To Diversity And Inclusion In The Workplace
At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About The Role
We are seeking a proactive, highly organized Commercial Support Administrator to join our dynamic global Commercial team. In this vital role, you will provide operational and administrative support to ensure the smooth running of our sales systems, processes, and data, ultimately helping the Commercial team deliver exceptional client experiences and business outcomes.

The Commercial Support Administrator will act as the primary liaison for Salesforce and billing queries, maintain data integrity across platforms, and collaborate cross-functionally with Finance, Operations, and Sales to streamline processes and support revenue-driving initiatives.

Main Duties And Responsibilities

• System Support & Training

• Serve as the main point of contact for Salesforce and billing-related queries across the Global Sales team.

• Deliver training for new and existing team members on Salesforce workflows and best practices.

• CRM & Data Management

• Administer and maintain CRM systems (primarily Salesforce) to ensure data accuracy and integrity.

• Regularly update and monitor Salesforce records, following up with users to maintain complete and timely entries.

• Booking & Documentation

• Manage sponsorship bookings in AdBook with speed and precision.

• Create, organize, and maintain a portfolio of key operational documents and templates.

• Reporting & Analytics

• Generate custom reports and dashboards for Commercial Managers and stakeholders, as needed.

• Track contract approval processes to ensure timely sign-off and system updates.

• Finance & Operations Coordination

• Partner with Finance and Operations teams to establish event codes, process revenue recognition, and ensure timely and accurate invoicing.

• Monitor revenue movements and support month-end financial tasks.

• Collaboration & Stakeholder Management

• Build strong working relationships with cross-functional teams including Finance, Salesforce support, and Operations.

• Help ensure process alignment and consistency across departments.

Qualifications

• Proven administrative experience in a corporate or international environment.
• Exceptional organizational and multitasking abilities.
• Strong attention to detail and commitment to data accuracy.
• Self-motivated, proactive, and solution-oriented.
• Excellent communication and interpersonal skills.
• Strong time management with the ability to prioritize competing tasks.
• Flexible and adaptable in a fast-paced, high-performance environment.

Desirable

• Previous experience with Salesforce or similar CRM systems.
• Familiarity with events, media, or publishing sectors is a plus.

What's in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here.

Further Information
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.