Senior Systems Escalation Engineer

2 weeks ago

Taguig, National Capital Region, Philippines ECI Full time ₱1,500,000 - ₱2,500,000 per year

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world
.

The Opportunity:
ECI has an exciting opportunity for a
Senior Systems Escalation Engineer
with 8–12 years of hands-on experience in Microsoft cloud and on-premises technologies.

The ideal candidate will have deep expertise in
Azure
,
Office 365
,
Exchange Online
,
VMware/Hyper-V
, and related infrastructure services. Experience with
Exchange and SharePoint migrations
,
Autopilot deployment
, scripting, automation, and hybrid IT environments is essential.

This is an
onsite
role.

Shift Timings:
UK / US (Rotational)

What you will do:

  • Manage and support Azure cloud services including identity, networking, storage, and compute resources.
  • Administer Office 365, including Exchange Online, MS Teams, Intune, Cloud PC's, SharePoint Online, and related policies.
  • Plan and execute Exchange Online and SharePoint Online migrations.
  • Configure and manage Azure App Registrations, ensuring secure authentication and API access.
  • Implement and monitor email security policies and threat protection across Microsoft 365, Proofpoint, and Mimecast.
  • Administer and troubleshoot Windows Server environments including Active Directory (AD), DNS, DHCP, and failover clustering.
  • Maintain and manage virtual infrastructure using VMware and Hyper-V.
  • Develop and utilize PowerShell scripts for automation, reporting, and configuration tasks.
  • Deploy and manage Windows Autopilot for streamlined device provisioning.
  • Collaborate with cross-functional teams to ensure high availability and performance of infrastructure.
  • Implement best practices for patching, monitoring, backup, and disaster recovery.

Who you are:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 8–12 years of experience in IT infrastructure with a focus on Microsoft technologies.

  • Strong knowledge and hands-on experience with:

  • Microsoft Azure

  • Office 365 administration (Exchange Online, MS Teams, SharePoint, Intune, Cloud PC's)
  • Exchange and SharePoint migrations
  • Azure App Registrations, MDM, and Conditional Access
  • Windows Server Management (AD, DNS, DHCP, clustering)
  • Email security & compliance
  • VMware and Hyper-V
  • PowerShell scripting
  • Windows Autopilot deployment

Bonus points if you have:

  • Experience with Azure Virtual Desktop (AVD)
  • Knowledge of Citrix XenApp/XenDesktop
  • Familiarity with Citrix NetScaler ADCs
  • Strong communication and documentation skills
  • Ability to work independently and collaboratively
  • High level of professionalism and customer service orientation
  • Problem-solving mindset and attention to detail

ECI's culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more If you believe you would be a great fit and are ready for your best job ever,
we would like to hear from you
Love Your Job, Share Your Technology Passion, Create Your Future Here

  • Senior System Engineer

    1 day ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Systems Engineers are responsible for ensuring the continued success of key customers across both public and multi-cloud environments.The ideal candidate is a seasoned engineer who thrives in a collaborative, matrixed team environment, working across global resources to deliver high levels of customer satisfaction and operational excellence.Given the...

  • Senior System Engineer

    3 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the Role:We are seeking a Senior System Engineer (Level 3) with deep expertise in Microsoft Azure and Microsoft enterprise technologies to join our growing Infrastructure team. This hybrid position requires working onsite three days a week and is ideal for a highly motivated professional who can lead Azure-based initiatives, troubleshoot complex...

  • Systems Escalation Shift Lead

    3 days ago

    Taguig, National Capital Region, Philippines ECI Full time ₱1,200,000 - ₱2,400,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • L3 Senior System Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking a highly skilled Senior System Engineer – Public Cloud with strong architecture experience to join our growing infrastructure and cloud operations team. This role is ideal for an experienced engineer who thrives in dynamic environments and has a deep understanding of cloud technologies, system architecture, and scalable infrastructure...

  • Senior System Engineer I Microsoft Azure I Hybrid

    1 day ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱900,000 - ₱1,200,000 per year

    Senior Systems and operational support engineers are responsible for the continued success of our key customers across our public and Multi-Cloud offerings.The ideal candidate is a Senior Engineer that can participate as a part of a matrixed team, working across the global resource group to ensure that customers are protected and have a high level of...

  • Senior Systems Engineer

    7 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱1,320,000 - ₱1,872,000 per year

    The Senior Systems and Operational Support Engineer ensures the stability and success of Ethan's key customers across public and multi-cloud environments, with a primary focus on Azure infrastructure. This role provides Level 3 systems support, leads cloud automation and DevOps initiatives, and contributes to Ethan's future cloud direction.Key...

  • System Engineer

    3 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱900,000 - ₱1,200,000 per year

    System Engineer – Microsoft AzureWe are looking for a highly skilled Senior System Engineer – Azure to join our IT infrastructure team. The ideal candidate will have deep expertise in Microsoft Azure cloud services, infrastructure-as-code, automation, and system administration. You will play a critical role in designing, implementing, and managing...

  • Senior Network Operations Center Engineer

    7 days ago

    Taguig, National Capital Region, Philippines ECI Full time $90,000 - $120,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Incidents & Escalations Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Zendesk Full time ₱900,000 - ₱1,200,000 per year

    Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

  • System Engineer

    1 week ago

    Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    ROLE:TheIT Systems Security& Development Engineer;Ensure the overall stability, security, integrity, and efficient online operation of Company Servers/Systems as well Cloud Base Services connectivity. Work with various IT Support Team to identify and mitigate systems security issues, vulnerabilities and misconfigurations by applying in-depth knowledge to...