Senior Systems Escalation Engineer

1 week ago

Taguig, National Capital Region, Philippines ECI Full time $70,000 - $120,000 per year

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world
.

The Opportunity:
ECI has an exciting opportunity for a
Senior Systems Escalation Engineer
with 8–12 years of hands-on experience in Microsoft cloud and on-premises technologies.

The ideal candidate will have deep expertise in
Azure
,
Office 365
,
Exchange Online
,
VMware/Hyper-V
, and related infrastructure services. Experience with
Exchange and SharePoint migrations
,
Autopilot deployment
, scripting, automation, and hybrid IT environments is essential.

This is an
onsite
role.

Shift Timings:
UK / US (Rotational)

What you will do:

  • Manage and support Azure cloud services including identity, networking, storage, and compute resources.
  • Administer Office 365, including Exchange Online, MS Teams, Intune, Cloud PC's, SharePoint Online, and related policies.
  • Plan and execute Exchange Online and SharePoint Online migrations.
  • Configure and manage Azure App Registrations, ensuring secure authentication and API access.
  • Implement and monitor email security policies and threat protection across Microsoft 365, Proofpoint, and Mimecast.
  • Administer and troubleshoot Windows Server environments including Active Directory (AD), DNS, DHCP, and failover clustering.
  • Maintain and manage virtual infrastructure using VMware and Hyper-V.
  • Develop and utilize PowerShell scripts for automation, reporting, and configuration tasks.
  • Deploy and manage Windows Autopilot for streamlined device provisioning.
  • Collaborate with cross-functional teams to ensure high availability and performance of infrastructure.
  • Implement best practices for patching, monitoring, backup, and disaster recovery.

Who you are:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 8–12 years of experience in IT infrastructure with a focus on Microsoft technologies.

  • Strong knowledge and hands-on experience with:

  • Microsoft Azure

  • Office 365 administration (Exchange Online, MS Teams, SharePoint, Intune, Cloud PC's)
  • Exchange and SharePoint migrations
  • Azure App Registrations, MDM, and Conditional Access
  • Windows Server Management (AD, DNS, DHCP, clustering)
  • Email security & compliance
  • VMware and Hyper-V
  • PowerShell scripting
  • Windows Autopilot deployment

Bonus points if you have:

  • Experience with Azure Virtual Desktop (AVD)
  • Knowledge of Citrix XenApp/XenDesktop
  • Familiarity with Citrix NetScaler ADCs
  • Strong communication and documentation skills
  • Ability to work independently and collaboratively
  • High level of professionalism and customer service orientation
  • Problem-solving mindset and attention to detail

ECI's culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more If you believe you would be a great fit and are ready for your best job ever,
we would like to hear from you
Love Your Job, Share Your Technology Passion, Create Your Future Here

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