Systems Escalation Shift Lead

3 days ago

Taguig, National Capital Region, Philippines ECI Full time ₱1,200,000 - ₱2,400,000 per year

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world
.

The Opportunity:
ECI has an exciting opportunity for a
Systems Escalation Engineer
with 4–6 years of hands-on experience in managing and troubleshooting enterprise IT infrastructure. The ideal candidate will have expertise in
Windows Server technologies
including
Active Directory (AD)
,
DNS
,
DHCP
,
Hyper-V
,
Distributed File System (DFS)
, and
Print Servers
. Proficiency in
Microsoft Azure
,
Office 365
,
Exchange Online
,
VMware
and
SharePoint
is essential. Basic
PowerShell scripting
and familiarity with
SQL
,
MySQL
, and
Linux
will be considered a strong advantage.

This is an
onsite
role.

What you will do:
Key Responsibilities:

  • Administer and maintain Windows Server environments, including:

  • Active Directory (AD)

  • DNS and DHCP
  • Hyper-V and VMware virtualization

  • DFS and Print Server management

  • Provide advanced troubleshooting and support for:

  • Microsoft Azure (AD, VM management, Enterprise Apps, AVD's, Cloud PC's, Intune)

  • Office 365, Exchange Online, and SharePoint Online

  • Azure Virtual Desktop (AVD), Windows 365 Cloud PC, and Citrix XenDesktop.

  • Perform system upgrades, patching, and performance tuning.
  • Automate administrative tasks using PowerShell.
  • Participate in 24x7 support operations, including on-call rotation and incident response.
  • Maintain documentation for system configurations, procedures, and troubleshooting.

Who you are:

  • 4–6 years of experience in a Systems Engineer or similar role.

  • Strong hands-on experience with:

  • Windows Server (2016/2019/2022)

  • Active Directory, DNS, DHCP, DFS, Print Servers
  • Hyper-V and VMware
  • Microsoft Azure, Office 365, Exchange Online, SharePoint

  • AVD, Cloud PC's, Citrix XenDesktop / Apps

  • Solid troubleshooting skills across all listed technologies.

  • Basic knowledge of PowerShell scripting.
  • Familiarity with SQL Server, MySQL, and Linux is a plus.
  • Strong communication and documentation skills.
  • Willingness to work in a 24x7 support environment, including weekends and holidays.

Preferred Certifications (not mandatory):

  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • VMware Certified Professional (VCP)

ECI's culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more If you believe you would be a great fit and are ready for your best job ever,
we would like to hear from you
Love Your Job, Share Your Technology Passion, Create Your Future Here

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