Customer Supply Specialist 2

3 days ago

Ayala Alabang, National Capital Region, Philippines Lattice Semiconductor Full time

Lattice Overview
There is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality.

Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a "team first" organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you're looking for.

Responsibilities & Skills

  • Perform order management function such as order booking, reschedules and cancellations.
  • Process documentation for customer returns.
  • Point of contact between Sales/customers and Operations team.
  • Communicate order status, leadtime and other related details in supporting customer demand in a timely manner.
  • Coordinate expedites by clearly communicating customer requirements to Planning team and providing improvement updates to Sales/customer.
  • Manage customer escalations and collaborate with different stakeholders in understanding and addressing customer supply needs.
  • Support continuous improvement initiatives in achieving more effective and more efficient process.

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