Real Estate Operations Manager

The Operations Manager plays a critical leadership role in ensuring that KeyOpp's day-to-day operations run efficiently and consistently across all departments — including Tenancy & Lease Enforcement, Leasing & Marketing, Maintenance Coordination, and Transaction Support for both Property Management and Real Estate Sales.

This individual will act as the right hand to the Director of Operations, serving as a team coach, escalation lead, and process optimizer. The ideal candidate will possess a strong understanding of U.S. property management workflows, exceptional people management skills, and the ability to execute projects that uphold KeyOpp's service standards and six core values.

Compensation:

$10,000 - $15,000 yearly

Responsibilities:

Operational Leadership

• Oversee and support daily operational activities across the Tenancy, Leasing, Maintenance, and Transaction Support teams.
• Partner with the Director of Operations to implement, document, and refine SOPs and departmental workflows.
• Ensure accountability and follow-through on task management platforms (e.g., Monday, Buildium/Rentvine, Slack).
• Provide daily guidance, coaching, and escalation support to team members in the Philippines and the U.S.

Client Experience & Relationship Management

• Act as an escalation point for Resident, Vendor, and Owner issues requiring management-level judgment or communication.
• Review and approve communications or resolutions before client delivery when sensitive or complex.
• Collaborate with Leasing, Tenancy, and Maintenance teams to deliver a seamless customer experience.
• Champion KeyOpp's service promise and ensure interactions reflect empathy, transparency, and professionalism.

Process Optimization & Reporting

• Audit and monitor adherence to company SOPs, checklists, and compliance standards.
• Identify process inefficiencies and collaborate with the Director of Operations to streamline workflows and reduce errors.
• Track KPIs and prepare weekly operational performance reports for leadership review.
• Implement data validation protocols to maintain accurate reporting across departments.

Training, Coaching & Culture

• Mentor junior team members, providing constructive feedback, 1:1 coaching, and skill-building sessions.
• Reinforce KeyOpp's core values and EOS principles to build alignment and team accountability.
• Coordinate onboarding and ongoing training programs in partnership with department leads.

Cross-Functional Collaboration

• Support Real Estate operations, including transaction coordination, buyer/seller support tasks, and post-closing handoffs.
• Liaise between the U.S.-based leadership team and remote operations staff to ensure communication alignment.
• Participate in EOS L10 meetings and assist in maintaining departmental scorecards and issue tracking.

Qualifications:

Required

• Minimum 5 years of Property Management and/or Real Estate Operations experience (U.S. or international equivalent).
• Proven leadership experience managing multi-functional or remote teams.
• Deep understanding of tenancy management, leasing coordination, maintenance workflows, and transaction support.
• Excellent verbal and written English communication skills.
• Strong organizational and project management abilities with exceptional attention to detail.
• Tech-savvy, with proficiency in tools such as Rentvine, Aptly, Zoom, , Slack, Google Workspace, and Microsoft Office.
• Ability to work during Pacific Standard Time business hours.

Preferred

• Bachelor's degree in Business Administration, Real Estate Management, or a related field.
• Familiarity with California rental laws, Fair Housing, and U.S. property management compliance practices.
• Previous experience in a U.S.-based property management or real estate support environment.
• Experience implementing or managing SOP documentation, KPIs, and performance dashboards.

About Company

We're a full-service Property Management & Real Estate firm based in San Francisco, with expanding services across the region. At KeyOpp, we're committed to innovation, collaboration, and growth. We're looking for professionals who thrive in dynamic, enterprising environments and want to grow with a team that values creativity, results, and doing great work together.