Customer Success Coordinator

1 day ago

Manila, National Capital Region, Philippines Yext Full time $40,000 - $60,000 per year

We're looking for a Customer Success Coordinator to support our Customer Success and Sales team in delivering a consistent and high-quality experience for our clients. This role plays a critical part in helping account teams stay ahead of client needs, manage escalations, and prepare for key customer touchpoints. You'll handle a range of coordination tasks, data management, and reporting needs to support both proactive and ad hoc client engagement.

This position is part of a growing Customer Success model designed to support our mid-market client segment. You'll work closely with Success Managers, Account Executives, and cross-functional partners to keep accounts organized, healthy, and informed.

What You'll Do

  • Support sales with building BR presentations including analytics and optimization recommendations
  • Track and flag customer support issues and enhancement requests, ensuring account teams are informed and follow-ups happen
  • Monitor customer health scores and data in Salesforce, including notes, updates, and activity tracking, to flag risks early and support platform adoption and customer success.
  • Run data analysis projects and generate customer usage reports as needed
  • Make updates in our internal platform to reflect customer requests or system changes
  • Manage inbound requests for customer reports, data exports, and performance summaries
  • Coordinate outbound communications to customers, such as release notes, webinar invites, and other product-related updates
  • Become an expert in our platform, with the ability to learn new features quickly, troubleshoot issues, and explain how the product works in a way that customers can easily understand
  • Take on project-based assignments to support strategic customer initiatives or internal process improvements
  • Adding - Conduct routine health checks (e.g., listings sync) and alert customers as needed.
  • Manage contact records
  • Deliver platform trainings and product demonstrations

What You Have

  • 1–2 years of experience in account coordination, customer success, support, or operations
  • Strong communication skills and comfort collaborating across teams
  • Ability to juggle multiple priorities, stay organized, and follow through without needing a lot of oversight
  • Willingness to learn technical systems and take initiative in understanding how the product works end-to-end
  • Ability to troubleshoot common platform issues and explain technical concepts to non-technical users clearly and confidently
  • Detail-oriented, especially when handling data or client-facing materials
  • Proficient in tools like Google Suite, PowerPoint, Excel; experience with Salesforce, JIRA, and Zendesk is a plus
  • Comfortable working during U.S. business hours
  • Professional fluency in written and spoken English; able to communicate clearly and confidently with U.S.-based teams and clients
  • Comfortable presenting to customers over Zoom, including walking through reports, platform functionality, or troubleshooting steps

You'll Succeed in This Role If You

  • Take initiative to solve problems and remove blockers for the team
  • Work with sense of urgency and care, especially when dealing with customer-facing tasks
  • Are curious and eager to grow in a customer success or client-facing role
  • Enjoy digging into technical details and helping others understand them
  • Understand how to balance structure and flexibility in a fast-paced environment

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