
Customer Success Generalist
10 hours ago
As a Customer Success Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customer's raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Customer Success, you will be the expert of our customers. You will understand our customers' pains, and solve it as your day to day activities Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Midnight & Dawn Customer Success is crucial.
QualificationsBehaviors
- Responsive
- Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset
- Willing to be rostered on for nights (for Midnight & Dawn team), weekends, and public holiday
- Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required
- Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn
- You're goal oriented and able to pursue objectives consistent
- You're able to show empathy and provide calm-responses to our customers to win their confidence
Experience
- Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.
- Bachelor's Graduate from reputable Universities majoring in :
- Management
- Finance / Accounting
- Communications
- Computer science/IT
- Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools
Handle customer inquiry by communicating through various channels to solve their needs
- Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.
- Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.
- Analyze customer transaction status with operational tools (Splunk, Redash, Postman).
- Shows empathy to ensure customer satisfaction
- Raise awareness of existing issues or problems to other CS teams.
- Ask relevant questions to the customer to capture more context of the inquiries.
- Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.
Drive or contribute to changes & implementation
- Generate idea of operational excellence project from experience in handling customer inquiry
- Contribute to operational excellence projects and coordinate with relevant stakeholders.
#J-18808-Ljbffr
-
Customer Success Expert
37 minutes ago
Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000About This RoleThis is a dynamic opportunity for a highly skilled professional to join our team as a Customer Success Generalist.
-
Customer Success Specialist
1 day ago
Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000Customer Success SpecialistWe are seeking a results-driven professional to join our team as a Customer Success Specialist. This is an exciting opportunity to work with customers, understand their goals and challenges, and provide solutions to help them achieve success.About the Role:This role involves working closely with customers to ensure they get the...
-
Customer Success Manager
2 days ago
Manila, National Capital Region, Philippines Starfish Hiring Full timeWe are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups. The Customer Success Manager acts as a trusted consultant to our customers and is responsible for ensuring their success with our software & service. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue...
-
Customer Success Specialist
3 days ago
Manila, National Capital Region, Philippines DrBalcony Full timeJob Description:DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...
-
Customer Success Specialist
3 weeks ago
Manila, National Capital Region, Philippines SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Success Specialist
2 weeks ago
Manila, National Capital Region, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SPECIALISTAt RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what's most important is that you're a good fit and willing to learn. We know that there is no such thing as the...
-
Senior Manager, Customer Success
3 weeks ago
Manila, National Capital Region, Philippines Dayforce US, Inc. Full timePosted Thursday, August 14, 2025 at 4:00 AM | Expires Tuesday, September 16, 2025 at 3:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM...
-
Ambitious Customer Success Professional
14 hours ago
Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $45,000 - $90,000Job Title:Ambitious Customer Success Manager Job DescriptionThis is a high-impact role focused on delivering a world-class customer experience by ensuring activation and ongoing adoption, leveraging automation, data insights, and timely low-touch human engagement.You will start by providing essential customer support, handling crucial back-office tasks...
-
Associate Customer Success Manager
10 hours ago
Manila, National Capital Region, Philippines Five9 Full timeOverviewJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
-
Enterprise Customer Success Manager
4 weeks ago
Manila, National Capital Region, Philippines Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...