Telecom Liaison Analyst

3 days ago

Makati City, National Capital Region, Philippines Rising Tide Digital Inc. Full time ₱350,000 - ₱500,000 per year

Location: Makati City; FULL ONSITE

Job Summary

The Telecom Liaison Analyst acts as the primary point of contact between PGC and telecommunications service providers, overseeing the availability, reliability, and cost-effectiveness of telecom services across all branches. This role ensures swift resolution of service incidents, optimizes telecom solutions, and maintains strong vendor relationships to align with business needs.

Roles and Responsibilities

Telecom Vendor Coordination

  • Serve as the primary liaison between PGC and telecommunications vendors (ISPs, service providers).
  • Monitor installation, configuration, maintenance, and troubleshooting of telecom services across PGC branches.
  • Ensure effective communication between internal stakeholders and external service providers.

Incident and Service Issue Management

  • Respond to and resolve telecom-related service issues, including outages and data link failures.
  • Escalate incidents with vendors to ensure swift resolution and minimal business disruption.
  • Track and document resolution timelines, ensuring follow-ups until full issue closure.

Documentation and Reporting

  • Maintain detailed records of telecom incidents, service requests, and resolutions.
  • Generate and submit reports on telecom service performance, vendor efficiency, and cost optimization.
  • Assist in analyzing service costs, identifying savings opportunities, and supporting business decisions.

Vendor and Contract Management

  • Evaluate vendor performance and participate in discussions on improving service quality.
  • Assist in vendor relationship management, fostering productive collaborations.
  • Support procurement teams in assessing telecom contracts for cost-effectiveness and efficiency.

Telecom Service Optimization and Technology Implementation

  • Assess current telecom infrastructure and recommend improvements for efficiency and cost savings.
  • Work with Telco Account Officer to implement enhancements to existing contracts and services.
  • Research emerging telecom technologies that align with PGC's operational needs.

Position Requirements

Education and Certifications

  • Bachelor's degree in Information Technology, Telecommunications, Computer Science, Business Administration, or a related field.
  • Must be knowledgeable in the requisition process for telecommunications services, including internet and related facilities.
  • Preferably 1-3 years of experience in Administrative Support, Telecommunications, or an equivalent role.
  • Certifications in Network Administration, ITIL, or Telecommunications Management (preferred but not required).

Skills and Competencies

  • Strong understanding of telecommunications services, including internet, data links, and voice services.
  • Experience in incident management and troubleshooting for telecom service issues.
  • Proficiency in vendor management, requisition processing, and service performance tracking.
  • Ability to build strong vendor relationships and manage service agreements effectively.
  • Proficiency in analyzing telecom service costs, vendor contracts, and operational performance reports.
  • Thrives in a fast-paced and high-pressure environment while managing multiple priorities.

Job Type: Fixed term

Contract length: 6 months

Pay: Php35, Php50,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Okay for a 6-month contract (possible for extension depending on the performance/project)?
  • Asking Salary?

Education:

  • Bachelor's (Required)

Experience:

  • Telecom Analyst: 2 years (Required)
  • Incident Management: 1 year (Required)

Work Location: In person

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