Client Service Manager

21 hours ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time $60,000 - $100,000 per year

Join our dynamic and collaborative team as a Client Service Manager, where excellence in client service is valued. Develop your skills and contribute to our business growth. As a Client Service Manager at JPMorgan Chase within the Commercial Bank, you will play a pivotal role in maintaining and enhancing client relationships. You will be responsible for delivering exceptional service and tailored financial solutions to our valued commercial banking clients. Your main objective will be to ensure that clients receive the highest level of service, meet their financial goals, and achieve a seamless banking experience.

Job responsibilities:

  • Anticipate and manage work volumes, adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues and escalations.
  • Analyze and interpret data to identify trends and develop strategies to meet team and business goals, ultimately delivering a first-class client experience.
  • Lead through proactive and informative communication with all parties until resolution of a request.
  • Manage a team in dynamic, high-pressure environments and contribute to business resiliency planning and delivery.
  • Develop and retain top talent through coaching and engaging the team to drive performance.
  • Nurture a diverse and inclusive work culture by building and maintaining a culture of trust, transparency, and integrity.
  • Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
  • Develop deep trust-based advisor relationships with key client stakeholders and ensure client satisfaction throughout engagement.
  • Build sound processes with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impact.

Required qualifications, capabilities, and skills:

  • Excellent communication skills, both written and verbal, with a highly organized ability to manage competing priorities.
  • Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations with at least four years of experience in a people leadership role.
  • Strong conceptual thinking abilities along with exceptional analytical and problem-solving skills.
  • Strong ability to collect, analyze, and interpret qualitative and quantitative data.
  • Strong ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem-solving, negotiation skills, and strategic management skills.
  • Highly adaptive to the work ethics and culture of JP Morgan Chase and Client Service within Commercial Bank, which promotes inclusivity, equity, and diversity.
  • Background in Treasury Products, Financial Accounts, and other related experiences.

Preferred qualifications, capabilities, and skills:

  • College degree holder, preferably majoring in accounting, business, finance, or equivalent work experience in financial institutions or industries.
  • Excellent skills in PowerPoint, Excel, and other presentation and data tools.

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