Manager Client Service

18 hours ago

Manila, National Capital Region, Philippines Empower Full time $104,000 - $130,878 per year

The Manager Client Services is responsible for managing and overseeing assigned client service activities with retirement plans. This position is responsible for ensuring quality service of individual products is provided to all clients in an efficient cost-effective manner. Provides leadership to all members of the team including their growth and development and job enrichment. Provides effective verbal and written communication through continuous training programs.

What you will do

  • Manage and oversee assigned client service activities
  • Ensure high quality service of individual products is provided to all clients in an efficient cost-effective manner
  • Provide leadership to all members of the team including their growth and development and job enrichment
  • Stay current on legal and regulatory issues and how these impact Empower's clients
  • Dotted line supervisory responsibilities to managers in Client Services and associates reporting through these managers

What you will bring

  • Bachelor's degree in a related field or an equivalent combination of education and work experience
  • 5+ years relevant work experience, or an equivalent combination of training and experience
  • Previous management experience leading a client facing service team
  • Previous experience attracting, managing, retaining, and growing/developing staff
  • Familiarity with employee benefits recordkeeping systems and processes
  • Adept at Microsoft Office software programs
  • Fluency in English
  • Requires FINRA Series 6, 26, 63 permitted, but not required
  • FINRA fingerprinting required upon hire

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