Client Service Senior Manager

3 weeks ago

Manila, National Capital Region, Philippines JPMorgan Chase & Co. Full time

Executing a vision of superior client service is what we strive to achieve each day.

As a Client Service Manager within the Commercial and Investment Bank, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job Responsibilities:

  • Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
  • Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
  • Assuring compliance with all Chase auditing policies and procedures
  • Providing input into financial budget for Client Service Team and supporting plan achievement
  • Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
  • Participating in national project teams representing Client Service
  • Providing a collaborative, communicative and productive environment for all Client Service Professionals
  • Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
  • Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
  • Performing other special duties or assignments as requested or required

Required qualifications, skills and capabilities:

  • Bachelor's degree or a minimum of 8 years in customer service, operations, sales or management experience in the Commercial Banking or in Treasury Services
  • Strong interpersonal skills with proven supervisory abilities
  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
  • Thorough knowledge of financial exposure and operational risk associated with bank products and services
  • Effective problem solving, oral and written communication skills
  • Ability to exercise sound judgment and make effective decisions
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision
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