Customer Success Associate Remote WFH

Salary:

Base Pay + Unlimited Commission

Application link:

About Ottodot

At Ottodot, we are passionate about revolutionizing education for primary school children. We create engaging, high-quality learning experiences that empower students and support parents in key markets like Singapore and Hong Kong. If you are driven by a desire to make a tangible difference in a child's educational journey and are looking for a company that values innovation and impact, we want you to be a key driver of our growth.

The Opportunity

We are looking for a highly motivated and customer-focused Inbound Sales Specialist to join our growing, remote team. In this critical, full-funnel role, you will be the bridge between our high-quality leads (provided in-house) and satisfied, long-term customers. You will leverage your experience to nurture and convert leads from initial contact through trial conversion, and ensure ongoing customer retention.

This is a remote position focused on servicing customers in Singapore and Hong Kong.

Key Responsibilities

As a Inbound Sales Specialist, you will own the full customer funnel—from the first touchpoint until successful conversion and renewal. Your primary duties will include:

• Full-Funnel Conversion: Strategically collaborate with the Marketing team to qualify inbound leads and convert them first into trial users, and then into regular, paid customers.
• Multi-Channel Engagement: Proactively engage with potential customers primarily through calls, complemented by text/messaging channels, to understand their needs and clearly articulate the value of the Ottodot platform.
• Retention & Renewals: Speak with existing customers to encourage continued enrollment, process renewals, and handle crucial tasks like managing and resolving payment-related concerns or missed payments.
• Target Achievement: Consistently meet and exceed demanding monthly and quarterly sales targets for trial enrollments and regular customer conversions in the Singapore and Hong Kong markets.
• Sales Strategy & Innovation: Actively analyze conversion blockers and propose data-driven solutions. Develop, test, and implement new ideas to optimize sales efforts, increase sign-ups, and create systems to streamline customer management and sales processes.
• Product Advocacy & Feedback: Act as the voice of the customer. Identify potential product improvements and relay detailed, actionable feedback to the Product and content teams to enhance our offerings.
• CRM & Automation: Maintain accurate records of all customer interactions and sales activities within CRM tools, leveraging technology to enhance efficiency and customer management.

Requirements

Must-Haves:

• Experience: 2-3 years of proven B2C sales experience, with a strong, measurable track record of success in a target-driven environment.
• Industry Focus: Direct sales experience within the Education market, ideally selling recurring services to parents of primary school-aged children.
• Bilingual Proficiency: Professional working fluency in English is essential to effectively communicate with parents in the Singapore markets.
• Tech Savviness: Highly proficient and comfortable using CRM tools, Google Workspace, and leveraging automation/technology to manage and converse with customers efficiently.

Nice-to-Have (Bonus):

• Ability to communicate in Mandarin & Cantonese is a significant advantage for engaging customers in Hong Kong.

Our Culture & Who You Are

We are looking for an individual who is not only a sales expert but also a strong cultural contributor. Success in this role means you are:

• Customer Focused & KPI-Driven: You prioritize solving user problems, proactively seek feedback, and constantly track your progress against targets to ensure you are on track.
• Experimental & Accountable: You favor quick tests and experimentation over perfection, taking Ownership of both successes and failures, and always following through on commitments.
• Proactive Communicator: You proactively share progress and roadblocks, and commit to Honesty by being candid and addressing difficult topics directly and openly.
• Supportive Team Player: You provide constructive feedback and offer help to colleagues without being asked, celebrating team wins together.

Note: There is a 3-month probation period, during which performance will be evaluated monthly. Upon successful completion, you will be assessed for a permanent role.

Ready to own our customer journey and drive growth? Apply now to join the Ottodot team

Application link:

Job Type: Full-time

Pay: Php13, Php76,000.00 per month

Benefits:

• Work from home

Work Location: Remote