Customer Service Representative

2 days ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time

Are you customer-focused, a natural problem solver, and passionate about helping businesses succeed with innovative software? Do you thrive in a work-from-home setup while supporting clients around the world? If yes, Yngen Datacom Corp wants you to be our next Customer Service Representative

This role combines B2B onboarding (working directly with hotels and businesses) and B2C support (helping them deliver better service to their guests), so you'll play a key role in both customer success and satisfaction.

Job Responsibilities:

  • Act as the first point of contact for customers via email, chat, and video conferencing.
  • Onboard new customers (B2B): guide them step by step in setting up and using the platform effectively.
  • Provide timely, accurate, and professional responses to customer inquiries, ensuring an excellent customer experience.
  • Collaborate with internal teams such as Product, R&D, and Customer Success to resolve customer concerns and share feedback.
  • Document customer interactions and maintain accurate records in Zendesk.
  • Stay updated on new product features, SaaS industry trends, and best practices to provide informed and helpful support.
  • Create and improve customer self-service resources like FAQs, tutorials, and knowledge base articles.
  • Build trust with customers by delivering consistent, high-quality service that contributes to satisfaction and retention.

Job Requirements:

  • Fluent in English with excellent written and verbal communication skills.
  • 1–2 years of experience in Customer Service (SaaS or B2B/B2C experience preferred).
  • Strong problem-solving skills with the ability to explain concepts in a clear and simple way.
  • Experience using CRM/Support tools such as Zendesk (Salesforce, HubSpot, or similar is a plus).

  • Work-from-home ready with your own equipment:

  • Processor: i3 or higher

  • RAM: 8GB minimum
  • Storage: SSD 256GB or HDD 512GB
  • Internet: minimum 200 Mbps (or willing to upgrade once hired).
  • A customer-focused, adaptable, and proactive professional who thrives in a fast-paced environment.

Why Join Us?

  • Work from the comfort of your home with a global SaaS platform.
  • Be part of a friendly, innovative, and creative team in a fast-growing company.
  • Opportunity to grow your career in SaaS customer support and onboarding.
  • Make a real impact by helping businesses deliver world-class guest experiences.

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