Technical Support Representative

6 days ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time ₱320,000 - ₱640,000 per year

Responsibilities:

  • Use 
    Postman
     to test, validate, and troubleshoot REST APIs.
  • Monitor application and infrastructure performance using 
    Grafana, Kibana, and Datadog
    .
  • Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media platforms.
  • Resolve Issues: Address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction.
  • Customer Support: Identifying customer needs and helping customers solve their issues. Reporting: Analyzing and reporting product malfunctions
  • Handle Escalations: Escalate complex issues to the appropriate supervisor or manager for resolution as needed.

Qualifications:

  • Fluency in English: Excellent verbal and written communication skills in English are essential
  • Customer Focus: Service-oriented personality with a can-do attitude
  • Problem-Solving Skills: Ability to think analytically, troubleshoot problems, and find creative solutions.
  • Experience: 1-2 years in technical support handling international customers.
  • Strong understanding of 
    REST APIs
    , JSON, authentication methods (OAuth, tokens, etc.).
  • Hands-on experience using 
    Postman
     for API testing and debugging.
  • Experience with monitoring and observability tools:
  • Grafana
     (metrics dashboards)
  • Kibana
     (log analysis)
  • Datadog
     (APM, logs, metrics)
  • Must have experience with XML ,JSON. Strong problem solving / troubleshooting skills.
  • Familiarity with blockchain industry is a plus.
  • Know how to use Zendesk. Cryptocurrency Experience is required
  • Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail and quality.
  • Team Player: Ability to work collaboratively in a team environment and contribute to a positive work culture.
  • Adaptability: Flexibility to adapt to changing priorities, procedures, and technologies in a fast-paced environment.
  • Willing to work onsite. Others: Strategic, Decisive, collaborative, innovative.

  • Technical Support Representative

    1 week ago

    San Pedro, Calabarzon, Philippines Yngen Holdings Group of Companies Full time ₱350,000 - ₱450,000 per year

    Join our team as a Technical Customer Support Specialist and become the frontline expert helping global customers navigate cutting-edge products in the cryptocurrency and blockchain space. If you're passionate about problem-solving, skilled in XML/JSON, experienced with Zendesk, and eager to grow in a dynamic, innovative environment, this role offers the...

  • IT Support

    1 week ago

    San Pedro, Calabarzon, Philippines Yngen Holdings Group of Companies Full time ₱150,000 - ₱250,000 per year

    Welcome to Yngen Datacom Corp where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and...

  • Customer Service Representative

    2 hours ago

    San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time

    Are you customer-focused, a natural problem solver, and passionate about helping businesses succeed with innovative software? Do you thrive in a work-from-home setup while supporting clients around the world? If yes, Yngen Datacom Corp wants you to be our next Customer Service RepresentativeThis role combines B2B onboarding (working directly with hotels and...

  • IT Technical Support

    5 hours ago

    San Mateo, Calabarzon, Philippines SUNNY & SCRAMBLE EGG DEALER CORP. Full time

    Job Qualifications:Graduate of IT or any course related.2 years of experience in IT SupportCan perform routine maintenance on desktops, laptops and peripheral devicesCan repair, troubleshoot printers, networks, laptopsHandle Phone support/Remote networkAdvanced troubleshooting in Hardware/Software/NetworkProvide technical support for POS systems, including...

  • Sales Representative

    1 week ago

    San Pedro, Calabarzon, Philippines -3c59-4d3b-9e4e-75c5b5f93a28 Full time ₱400,000 - ₱800,000 per year

    At McDuffy Inc, we believe every pet deserves access to premium nutrition and care. Since our founding in December 2023, we've already reached over 200 stores nationwide — and we're only getting started.Our goal is simple yet ambitious: to make high-quality, science-backed pet nutrition accessible to every pet parent through a mix of retail partnerships...

  • In house

    1 week ago

    San Pedro, Calabarzon, Philippines LE SOLEIL INTERNATIONAL LOGISTICS COMPANY, INC Full time ₱25,000 - ₱50,000 per year

    Job description:Qualifications:Educational Background: Bachelor/Degree holder of Business Administration major in Marketing or any related course.Special Qualifications: Knowledge in Logistics & Forwarding, with digital and social media background and marketing experience.Job Expertise: With at least 1 year related experience in Sales and Marketing...

  • Analyst, Plant Finance

    6 days ago

    San Pedro, Calabarzon, Philippines Universal Robina Corporation Full time

    Grow Beyond UR Job with URC Create UR journey in a workplace where your growth goes beyond UR job. Thrive in an environment filled with fun, collaboration, and fulfillment as we delight everyone with good food choices.Universal Robina Corporation is looking for a Plant Finance AnalystThe Plant Finance Analyst is responsible in ensuring all accounting...

  • CSR - Good for Newbies

    1 week ago

    San Pedro, Calabarzon, Philippines Private Advertiser Full time ₱254,000 - ₱350,000 per year

    Immediate Hiring: Customer Service RepresentativesSalary Range: ₱22,000 – ₱30,000Onsite Work | Fast Hiring | Virtual Process | No Final InterviewBegin your career with a company that prioritizes training, support, and long-term growth. Whether you are a fresh graduate or a first-time job seeker, this is an opportunity to build a stable and rewarding...

  • Salesforce Project Coordinator

    5 hours ago

    San Pedro, Calabarzon, Philippines SolutionCX Full time

    This is a remote position.Salesforce Project CoordinatorWe are seeking a detail-oriented Salesforce Project Coordinator to support our sales and operations teams. This role will manage project intake with sales representatives, ensuring all projects are properly documented and tracked in Salesforce. The coordinator will use measurement tools to verify that...

  • Sales Manager

    6 days ago

    San Pedro, Calabarzon, Philippines Benitua-Gan Ventures, Inc. Full time

    Company: Genie Product Concepts Manufacturing Corp.Position: Sales ManagerWork Setup: Mon to Fri – Onsite, Sat - RemoteWe're looking for a highly driven and experienced Sales Manager to lead our business development efforts at Genie. This role is ideal for someone with a background in B2B sales, preferably in the supplements, nutraceuticals, or functional...