Rider Onboarding Specialist

2 days ago

Davao City, Davao, Philippines Ninja Van Full time ₱500,000 - ₱1,000,000 per year
About the company:About the Unit:Main Duties:Responsibilities
  • Build and maintain relationships with rider communities, manpower agencies, and external service contractors to ensure a rich pipeline of riders for callouts and conversion to ICs
  • Create communities in social media to have a strong online following to have leads for possible conversion to ICs
  • Highly focus on generating rider leads particularly for areas requiring capacity ramp-ups
  • Escalates problems to the Resource Management Support Manager when necessary to provide timely solutions.
  • Gather industry practices and help in the development and implementation of programs that would aim to improve the retention of contracted delivery partners
  • Coordinate with operation teams in the promotion of retention programs
  • Ensures outsourced rider performance review meetings with representatives from the operations teams.
  • Monitor contractors (IC/ESC) and agency KPIs such as success rate and productivity, and recommend next steps with operations
  • Cascades relevant directives and revised policies to the ICs
  • Other related tasks that may be assigned to provide resourcing support to the fleet teams (such as lead generation from central channels and facility sourcing
  • Willing to work in Tagum, Davao and open to travel
Qualifications
  • Graduate of Industrial Engineering, Computer Science, IT, and any related course.
  • At least 2 years' worth of related work experience, such as in-ground rider recruitment
  • Above average understanding of logistic operations
  • Proven supervisory or team management experience
  • Above average proficiency in MS Excel; Data processing and analysis
  • Can build rapport with riders, station heads, and mid-level Managers
  • Willing to travel

Ninja Van

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