Customer Relations Specialist

5 days ago


La Paz Iloilo, Philippines 2GO Group Inc. Full time ₱800,000 - ₱1,200,000 per year

About the role

This full-time Customer Relations Specialist role at 2GO Group Inc. is an exciting opportunity to join a leading freight and cargo forwarding company. Based in La Paz Iloilo City Iloilo, you will play a crucial part in delivering exceptional customer service and support to our valued clients in the Manufacturing, Transport & Logistics industry.

What you'll be doing

  1. Serve as the primary point of contact for customers, responding promptly and courteously to inquiries, concerns and requests
  2. Assist customers with the tracking and tracing of shipments, providing regular updates on delivery status and any delays
  3. Collaborate with internal teams to resolve customer issues and ensure a seamless experience
  4. Gather and document customer feedback to help improve our products and services
  5. Maintain accurate records and update customer information in our systems
  6. Support the implementation of customer service initiatives and process improvements

What we're looking for

  1. Previous experience in a customer-facing role, ideally within the freight/cargo forwarding or logistics industry
  2. Strong communication and interpersonal skills, with the ability to build rapport and provide excellent service
  3. Excellent problem-solving and conflict resolution skills
  4. Proficient in using relevant software and customer relationship management (CRM) systems
  5. A keen eye for detail and the ability to work accurately under pressure
  6. A team player with a positive attitude and a willingness to go the extra mile for our customers

What we offer

At 2GO Group Inc., we are committed to providing our employees with a supportive and rewarding work environment. You can expect competitive remuneration, opportunities for career progression, and a range of benefits that support your overall wellbeing and work-life balance.

About us

2GO Group Inc. is a leading freight and cargo forwarding company in the Philippines, with a strong reputation for reliability, innovation and exceptional customer service. We pride ourselves on our commitment to sustainability, continuous improvement and the development of our talented team.

If you're excited to join our dynamic team and contribute to our ongoing success, we encourage you to apply now.



  • La Trinidad, Philippines Risewave Consulting, Inc. Full time

    Overview We are looking for dedicated customer service professionals (Specialist/ Team Lead) to join our growing team. You will be responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer experience. For Team Lead role, you will also lead, coach, and manage the customer service team to meet performance goals....


  • Iloilo City, Philippines TalentPop App Full time

    Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences...

  • Sales Specialist

    3 days ago


    Iloilo City, Western Visayas, Philippines Lead Generation and Donor Creation Inc. Full time ₱250,000 - ₱500,000 per year

    Company DescriptionLead Generation and Donor Creation Inc., formerly Voiceless Technologies Inc., operates as a multi-client, multilingual, and multi-call center. With a primary focus on customer care outsourcing, the company also provides enterprise support services, data processing and storage, systems design, and business consultancy. Based in the...

  • Sales Specialist

    6 days ago


    , La Union, Philippines Anonymous Full time

    BASIC FUNCTION The Sales Specialist is responsible for promoting and selling the company’s products, building strong customer relationships, and driving business growth through continuous learning and professional development. The role requires in-depth product knowledge, industry awareness, and the ability to connect with key decision-makers to foster...


  • Iloilo City, Western Visayas, Philippines InLife Health Care Full time

    Job Purpose:Provider network expansion and retention, relationship management and secure discounts with the accredited medical providers in Iloilo.Principal Accountabilities:Iloilo accreditation of healthcare providersScouting of prospective providersRepresents iCare in Iloilo meetingsConducts physical/virtual orientation related to procedures, program...


  • , La Union, Philippines Asia Brewery Incorporated Full time

    Location: Pennsylvania Avenue Madayegdeg, San Fernando City, La Union Account: Baguio Company Overview: We are a leading distributor in the beverage industry, looking for a dynamic and results-oriented Business Development Specialist to help grow our market reach. If you have strong sales acumen, a passion for field execution, and experience in FMCG, we want...


  • Iloilo City, Western Visayas, Philippines Toyota Financial Services Full time ₱192,000 - ₱216,000 per year

    Confers with the customers by telephone, email, in person in order to provide information about products and services.Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.Ensures that appropriate responses were made to resolve customers' problem.Refers customer's concerns...


  • Iloilo City, Philippines LifeBank Microfinance Foundation, Inc. (LBF) Full time

    Overview Join to apply for the System Support Specialist role at LifeBank Microfinance Foundation, Inc. (LBF) . We are looking for a System Support Specialist for Digital Solutions and Innovation Technology (DSIT) to be deployed at Brgy. Maria Clara, Iloilo City (Central office) . Job Summary Responsible for providing technical support, troubleshooting...


  • La Trinidad, Philippines AboitizPower Full time

    Overview Electrical Design Specialist at Aboitiz Renewables, Inc. Job ID: 2876 Location: Beckel Company: Aboitiz Renewables, Inc. Department: ARI Engineering and Project Execution Employment Type: Probationary Work Arrangement: Hybrid Role Summary The Electrical Specialized Engineer is responsible for conducting and supporting the Electrical team in...


  • Iloilo City, Philippines WNS Full time

    Customer Specialist – Iloilo City Site (Experienced) Full-time Why Join Us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a...