Customer Relations Specialist
4 days ago
About the role
This full-time Customer Relations Specialist role at 2GO Group Inc. is an exciting opportunity to join a leading freight and cargo forwarding company. Based in La Paz Iloilo City Iloilo, you will play a crucial part in delivering exceptional customer service and support to our valued clients in the Manufacturing, Transport & Logistics industry.
What you'll be doing
- Serve as the primary point of contact for customers, responding promptly and courteously to inquiries, concerns and requests
- Assist customers with the tracking and tracing of shipments, providing regular updates on delivery status and any delays
- Collaborate with internal teams to resolve customer issues and ensure a seamless experience
- Gather and document customer feedback to help improve our products and services
- Maintain accurate records and update customer information in our systems
- Support the implementation of customer service initiatives and process improvements
What we're looking for
- Previous experience in a customer-facing role, ideally within the freight/cargo forwarding or logistics industry
- Strong communication and interpersonal skills, with the ability to build rapport and provide excellent service
- Excellent problem-solving and conflict resolution skills
- Proficient in using relevant software and customer relationship management (CRM) systems
- A keen eye for detail and the ability to work accurately under pressure
- A team player with a positive attitude and a willingness to go the extra mile for our customers
What we offer
At 2GO Group Inc., we are committed to providing our employees with a supportive and rewarding work environment. You can expect competitive remuneration, opportunities for career progression, and a range of benefits that support your overall wellbeing and work-life balance.
About us
2GO Group Inc. is a leading freight and cargo forwarding company in the Philippines, with a strong reputation for reliability, innovation and exceptional customer service. We pride ourselves on our commitment to sustainability, continuous improvement and the development of our talented team.
If you're excited to join our dynamic team and contribute to our ongoing success, we encourage you to apply now.
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