NDIS/Healthcare Administrator

This is a remote position.

PHILIPPINE-BASED FILIPINO APPLICANTS

The NDIS/Healthcare Administrator plays a critical role in maintaining the integrity, accessibility, and accuracy of the organisation's client and staff data. This position is responsible for managing and administering our key operational software systems, including the client management system, Visual Care, and the medication management system, Medisphere.

The role involves ensuring accurate reporting, compliance tracking, data governance, and proactive coordination with internal teams to support high-quality care delivery for NDIS participants. A strong focus on attention to detail, data administration, and daily system monitoring is essential.

Key Responsibilities

• Administer user access, permissions, and profiles for staff within Visual Care and Medisphere systems.
  
• Review and verify shift notes daily, ensuring accuracy and correct categorisation for reporting purposes.
  
• Identify and escalate irregular or concerning shift notes to Coordinators promptly.
  
• Monitor staff compliance in relation to shift note submissions and follow up on overdue entries.
  
• Assist in the preparation and maintenance of client contracts and Schedule of Supports documents using provided templates.
  
• Generate and maintain operational reports and dashboards from the database for internal stakeholders.
  
• Support Coordinators and the CEO with administrative tasks related to client and workforce data.
  
• Track staff credentialing, training compliance, and documentation accuracy within the database.
  
• Maintain data quality standards by conducting regular audits and updates to records.
  
• Provide systems troubleshooting and support to staff as required.
  
• Contribute to continuous improvement of data management processes and system utilisation.
  

• Proven experience in database administration, information systems, or data management.
  
• Familiarity with NDIS processes, documentation, and reporting requirements.
  
• Previous experience with a client management system is highly desirable
  
• Demonstrated capability in producing accurate database reports and managing large data sets.
  
• Strong attention to detail with excellent organisational and administrative skills.
  
• Ability to interpret data, identify discrepancies, and take corrective action.
  
• Proficient digital and technical skills with the ability to quickly learn new software platforms.
  
• Excellent communication skills, both written and verbal.
  

Key Competencies

• High level of accuracy and data integrity practices.
  
• Proactive problem-solving and analytical thinking.
  
• Ability to manage competing priorities and meet deadlines.
  
• Confidentiality and adherence to privacy and data protection standards.
  
• Collaborative approach when working with multidisciplinary teams.
  

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

 This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)
  
• Use of time tracking software during work hours
  
• Active participation in team and client calls with your camera ON
  
• Consistent availability and responsiveness throughout your shift
  
• Treating this as a long-term, full-time job—not a side gig or freelance task
  

 Payroll is processed bi-monthly.

We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.

1. Monthly Salary: Php 35,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippine public holidays

4. Probation: 6 months and after Probation

· days annual leave credits

· days of sick leave

5. HMO offered after 6-month probation

6. Eligible for 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 6 AM to 3 PM Philippine time, Monday to Friday