Chat Support
4 days ago
About the role
We are seeking an enthusiastic and customer-focused Customer Service Representative - CHAT Support to join our growing team at Talent Outsourcing Channel Solutions' in Makati City, Metro Manila. As a full-time Customer Service Representative, you will be responsible for providing exceptional service to our clients and their customers, handling a wide range of inquiries and issues in a professional and efficient manner.
What you'll be doing
- Answering and responding to inbound customer calls in a timely and courteous manner
- Addressing customer queries, concerns, and complaints, and working to resolve issues to the customer's satisfaction
- Accurately documenting customer interactions and maintaining detailed records
- Identifying opportunities to improve customer service processes and procedures
- Promoting and upholding the company's brand, values, and customer service standards
- Collaborating with team members to ensure a cohesive and effective customer service experience
What we're looking for
- Previous experience in a customer service or call centre role, preferably in the call centre and customer service industry
- Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
- Proficiency in both verbal and written English
- Ability to work efficiently in a fast-paced, high-volume environment
- Commitment to providing exceptional customer service and a positive attitude
What we offer
At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career development and advancement
- Flexible work arrangements and work-life balance initiatives
- A collaborative and inclusive company culture
Apply now to join our dynamic team and take the next step in your customer service career.
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