Chat Support Agent
4 days ago
Job Summary:
We are looking for detail-oriented and customer-focused individuals to join our team as Chat/Customer Support Agents. This role focuses on providing support through digital channels, including website chat and SMS/text, with occasional email follow-ups. Phone interactions are rare and are typically handled by the escalation or specialized teams.
Key Responsibilities:
- Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
- Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
- Provide email follow-ups when required to ensure issue resolution.
- Maintain professionalism, accuracy, and clear communication across all channels.
- Handle up to three concurrent interactions (e.g., two chats and one text).
- Meet response time expectations, with at least 80% of chats answered within 3 minutes.
- Consistently achieve quality standards
- Collaborate with the escalation team (AST agents) for issues that require phone contact or advanced handling.
- Follow established processes, procedures, and Service Level Agreements (SLAs).
Qualifications:
- At least a High School Graduate; College level or Graduate preferred.
- Customer service or BPO experience is an advantage but not required.
- Strong written communication skills, with excellent grammar and clarity.
- Ability to multitask effectively while maintaining high levels of accuracy and service quality.
- Comfortable navigating and using multiple digital platforms and communication tools.
- Strong problem-solving skills and a customer-first mindset.
Additional Information:
- Work Location: Onsite in Makati
- Schedule: Graveyard shift
- Campaign: Logistics
- Employment Type: Project-based (3 months) with the potential for regularization based on performance
Job Type: Fixed term
Contract length: 3 months
Pay: Php18, Php25,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Application Question(s):
- What is your salary expectation for the role?
- Are you willing to work onsite in Makati City?
- Do you have any experience working in a BPO? If yes, for how long?
- We must fill this position urgently. Can you start immediately (September 22)?
Work Location: In person
-
Chat Support Agent
1 week ago
Mandaluyong City, National Capital Region, Philippines SSG Full time ₱150,000 - ₱250,000 per yearWITH P5,000.00 SIGN-ON BONUS* Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Pioneer Sports Betting Account Key Responsibilities:As a Chat Support Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers' concerns and...
-
Chat/Text Customer Support
4 days ago
Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱15,000 - ₱30,000 per yearJob Summary:We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required,...
-
Customer Support Agent – Non-Voice
4 days ago
Makati City, National Capital Region, Philippines Lean Solutions PH Full time ₱432,000 - ₱600,000 per yearJob Summary:We are looking for detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role focuses on providing support through digital channels, including website chat and SMS/text, with occasional email follow-ups. Phone interactions are rare and are typically handled by the escalation or specialized teams.Key...
-
Chat Support Representative
4 days ago
Caloocan City, National Capital Region, Philippines Sapient Global Job Careers Full time ₱288,000 - ₱336,000 per yearWe are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.Refer unresolved concerns to the relevant department or...
-
Chat Support Representative
2 days ago
Makati City, National Capital Region, Philippines Percepta Full time ₱150,000 - ₱250,000 per yearYour potential has a place here with TTEC's award-winning employment experience. As a Chat Support Representative working onsite in Novaliches, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it...
-
Chat Support
4 days ago
Makati City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱250,000 - ₱500,000 per yearAbout the role We are seeking an enthusiastic and customer-focused Customer Service Representative - CHAT Support to join our growing team at Talent Outsourcing Channel Solutions' in Makati City, Metro Manila. As a full-time Customer Service Representative, you will be responsible for providing exceptional service to our clients and their customers,...
-
Customer Support
4 days ago
Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱150,000 - ₱250,000 per yearWe are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests...
-
Customer Support
4 days ago
Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱250,000 - ₱500,000 per yearJob Summary:We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required,...
-
Customer Support
4 days ago
Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱250,000 - ₱400,000 per yearWe are seeking detail-oriented and customer-focused individuals to join our team asCustomer Support Agentson a3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests...
-
Call Center Agent
4 days ago
Makati City, National Capital Region, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱900,000 - ₱1,200,000 per yearAbout the roleAre you a talented and customer-focused Call Center Agent looking to join a dynamic and fast-paced team? SUNRISE SEARCH & SUPPORT INC' is seeking an outstanding Call Center Agent to handle a variety of inbound and outbound calls for our blended account. This full-time role is based in Makati City Metro Manila and offers excellent opportunities...