
Chat Support Agent
3 days ago
Job Summary:
We are looking for detail-oriented and customer-focused individuals to join our team as Chat/Customer Support Agents. This role focuses on providing support through digital channels, including website chat and SMS/text, with occasional email follow-ups. Phone interactions are rare and are typically handled by the escalation or specialized teams.
Key Responsibilities:
- Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
- Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
- Provide email follow-ups when required to ensure issue resolution.
- Maintain professionalism, accuracy, and clear communication across all channels.
- Handle up to three concurrent interactions (e.g., two chats and one text).
- Meet response time expectations, with at least 80% of chats answered within 3 minutes.
- Consistently achieve quality standards
- Collaborate with the escalation team (AST agents) for issues that require phone contact or advanced handling.
- Follow established processes, procedures, and Service Level Agreements (SLAs).
Qualifications:
- At least a High School Graduate; College level or Graduate preferred.
- Customer service or BPO experience is an advantage but not required.
- Strong written communication skills, with excellent grammar and clarity.
- Ability to multitask effectively while maintaining high levels of accuracy and service quality.
- Comfortable navigating and using multiple digital platforms and communication tools.
- Strong problem-solving skills and a customer-first mindset.
Additional Information:
- Work Location: Onsite in Makati
- Schedule: Graveyard shift
- Campaign: Logistics
- Employment Type: Project-based (3 months) with the potential for regularization based on performance
Job Type: Fixed term
Contract length: 3 months
Pay: Php18, Php25,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Application Question(s):
- What is your salary expectation for the role?
- Are you willing to work onsite in Makati City?
- Do you have any experience working in a BPO? If yes, for how long?
- We must fill this position urgently. Can you start immediately (September 22)?
Work Location: In person
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