Customer Care Officer

1 day ago

Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱500,000 per year

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Health Card after 6 months
  • Performance Bonuses
  • Salary Loan and Emergency Loan

Growth & Development:

  • Regularization after 6 months
  • Trainings and Seminars
  • Incentive Leave

Exclusive Employee Perks:

  • Employee Housing Discount
  • Education Assistance
  • Wedding Gift
  • Company Activities and Team-building events

We seek for a dedicated Customer Care Specialist to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.

What You'll Do:

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Proactively reach out to customers to provide updates on accounts, address any concerns, and gather valuable feedback on their experiences.
  • Document all customer interactions thoroughly in the CRM system, including details of inquiries, resolutions, and any required follow-up actions.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
  • Analyze customer feedback to identify trends or recurring issues, proactively addressing potential areas for improvement in products, services, or processes.

Who We're Looking For:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum of 2 years of customer service experience (experience in the real estate industry is a strong plus).
  • Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Employee discount
  • Flexible schedule
  • Flextime
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Work Location: In person

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