Customer Care Consultant

2 days ago

Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

CUSTOMER CARE CONSULTANT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE CONSULTANT?

Deliver outstanding on brand' customer service across all brands, driving customer

satisfaction. Support retail and online channels with all queries and issue resolution.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

1. Customer Support

  • Assist all customers over phone, chat, and email in a timely manner, ensuring we are
  • providing best practice and on brand customer care to our customers.
  • Accurately lodge all customer details, phone sales, complaints, and queries in Zendesk.
  • Assess goods for quality assurance and come to the best resolution for the customer and brand.
  • Process return to sender orders.
  • Work with our stockists and drop ship partners to resolve customer queries.
  • Liaise with the warehouse, couriers, and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
  • Respond to customer product reviews and feedback, and report to the relevant department.
  • Assist the online and marketing teams with competitions by creating vouchers and contacting customers.
  • Liaise with customers over all social media platforms.
  • Resolve customer issues flagged by our fraud system.
  • Provide accurate and succinct reporting when required.
  • Accomplish all tasks to KPI standards.
  • Escalate issues to the Team Leader and Customer Care Manager.
  • Keep up to date with all new products, new seasons, and promotional activity.

2. Store Support

  • Support our stores with a range of queries, escalations, and customer support.
  • Follow-up on outstanding orders.
  • Respond to store IT Service Desk requests.

3. Brand Ambassador

  • Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, CRM, email marketing and logistics, to better service customers where relevant.
  • Actively participate in one on one's and coaching and training sessions.
  • Support the Customer Care manager with ad hoc tasks.

WHAT ARE WE LOOKING FOR?

  • At least 3 years of customer service experince (Managing 50% inbound and 50% outbound calls)
  • Retail background
  • Omnichannel support experience
  • Consistently meeting 90% customer satisfaction
  • Proficient in Zendesk

Job summary

Proficient in Zendesk / Retail background

Key selling points

  • Work onsite
  • Great place to work
  • Day shift

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training

Work Location: In person

  • Customer Solutions Consultant

    1 week ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time $40,000 - $80,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPosition: ERP Solution Consultant / ERP Solutions ArchitectReporting to: Associate DirectorLocation: Ortigas Center,...

  • Customer Solutions Consultant

    2 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱900,000 - ₱1,200,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPosition: ERP Solution Consultant / ERP Solutions ArchitectReporting to: Associate DirectorLocation: Ortigas Center,...

  • Customer Care Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Cepat Kredit Financing Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Team Leadership: Lead, mentor, and manage a team of customer care representatives, ensuring high performance, engagement, and job satisfaction.Customer Support Management: Oversee customer support operations, ensuring all customer inquiries, complaints, and issues are handled promptly and effectively.Process Improvement: Identify areas of improvement in the...

  • Senior Customer Care Rep

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummaryThe Senior Customer Care Representative for our J&J Senior Team will provide high quality, professional, and "best in class" customer service to current and prospective consumers through phone, mail, e-mail. Responsibilities include handling inbound/outbound calls, data quality review, admin responsibilities, working to resolve...

  • Customer Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines APEC Homes Full time ₱250,000 - ₱500,000 per year

    We seek for a dedicated Customer Care Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide updates...

  • Customer Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱250,000 - ₱500,000 per year

    We seek for a dedicated Customer Relations Supervisor to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle...

  • Customer Care Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    We seek for a dedicated Customer Care Team Lead to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for dedicated and enthusiastic Customer Care Representatives to join our growing team If you enjoy helping people, solving problems, and working in a fast-paced environment — we'd love to meet you.Qualifications:High school graduates are welcome to apply with at least 1 year of CSR experience.College graduates (any course) may...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Customer Care Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...