Customer Care Consultant

4 days ago

Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

CUSTOMER CARE CONSULTANT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER CARE CONSULTANT?

Deliver outstanding on brand' customer service across all brands, driving customer

satisfaction. Support retail and online channels with all queries and issue resolution.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

1. Customer Support

  • Assist all customers over phone, chat, and email in a timely manner, ensuring we are
  • providing best practice and on brand customer care to our customers.
  • Accurately lodge all customer details, phone sales, complaints, and queries in Zendesk.
  • Assess goods for quality assurance and come to the best resolution for the customer and brand.
  • Process return to sender orders.
  • Work with our stockists and drop ship partners to resolve customer queries.
  • Liaise with the warehouse, couriers, and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
  • Respond to customer product reviews and feedback, and report to the relevant department.
  • Assist the online and marketing teams with competitions by creating vouchers and contacting customers.
  • Liaise with customers over all social media platforms.
  • Resolve customer issues flagged by our fraud system.
  • Provide accurate and succinct reporting when required.
  • Accomplish all tasks to KPI standards.
  • Escalate issues to the Team Leader and Customer Care Manager.
  • Keep up to date with all new products, new seasons, and promotional activity.

2. Store Support

  • Support our stores with a range of queries, escalations, and customer support.
  • Follow-up on outstanding orders.
  • Respond to store IT Service Desk requests.

3. Brand Ambassador

  • Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, CRM, email marketing and logistics, to better service customers where relevant.
  • Actively participate in one on one's and coaching and training sessions.
  • Support the Customer Care manager with ad hoc tasks.

WHAT ARE WE LOOKING FOR?

  • At least 3 years of customer service experince (Managing 50% inbound and 50% outbound calls)
  • Retail background
  • Omnichannel support experience
  • Consistently meeting 90% customer satisfaction
  • Proficient in Zendesk

Job summary

Proficient in Zendesk / Retail background

Key selling points

  • Work onsite
  • Great place to work
  • Day shift

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Paid training

Work Location: In person

  • Customer Care Consultant

    6 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    Role Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries and issue resolution. Required Skills and Qualifications Key Responsibilities: 1. Customer SupportAssist all customers over phone, chat, and email in a timely manner,...

  • Customer Care Rep

    4 days ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱250,000 - ₱500,000 per year

    Alta Resources is HiringThe Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a conversational and consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but...

  • Senior Customer Care Rep

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Alta Resources is HiringSummaryThe Senior Customer Care Representative for our J&J Senior Team will provide high quality, professional, and "best in class" customer service to current and prospective consumers through phone, mail, e-mail. Responsibilities include handling inbound/outbound calls, data quality review, admin responsibilities, working to resolve...

  • Customer Care Officer

    4 days ago

    Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱120,000 - ₱180,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...

  • Customer Care Specialist

    4 days ago

    Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

    JOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...

  • Customer Care Officer

    4 days ago

    Pasig, National Capital Region, Philippines APEC Homes Full time ₱250,000 - ₱500,000 per year

    We seek for a dedicated Customer Care Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide updates...

  • Customer Care Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱600,000 - ₱720,000 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...

  • Customer Care Representative

    4 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for dedicated and enthusiastic Customer Care Representatives to join our growing team If you enjoy helping people, solving problems, and working in a fast-paced environment — we'd love to meet you.Qualifications:High school graduates are welcome to apply with at least 1 year of CSR experience.College graduates (any course) may...

  • Customer Care Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱400,000 - ₱1,200,000 per year

    Responsibilities:Lead and support the customer care team in delivering exceptional service across all communication channels, including phone, email, live chat, SMS, and social media.Oversee the use of multiple systems (e.g., M3, Magento, Fluent, phone and email platforms, and external applications like StarTrack) to ensure efficient and accurate customer...