Customer Care Officer
4 days ago
PRIMARY RESPONSIBILITIES & DUTIESThe purpose of the Customer Care Officer is to work within a defined framework to drive incremental sales of convenience meals to customers. The role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core customer profile ie. customers with a disability, their carer's and people >65 years.The role is comprised of primary and secondary objectives:Primary Objective – Customer salesReceive inbound & conduct outbound calls to current and newly onboarded customersImprove value per order through upselling of mealsComplete sales tasks correctly within approved business systemsResolve customer issues at point of contact with a high level of empathy, within delegation.Secondary Objective – Complimentary administrative tasksCommunication with external and internal stakeholders to assist the facilitation of onboarding and continuity of servicesInstigate general enquiries, feedback and QA workflows into upline delegations.Key ResponsibilitiesInbound Telephone Calls/Emails: Respond to in bound calls relating to a range of enquires (orders, deliveries, new customer set up, change order, general enquiries & complaints)Utilise software to create, change, update or validate relevant information for customers enquiry and orders and maintain customer recordsResolve enquiries efficiently and empathetically within delegation and refer on and escalate efficiently.Outbound Telephone Calls/Emails:Facilitate outbound communications to customers / clients & providersUpdate, upsell, renew orders or assist with funded plansFacilitate a variety of administrative tasks to third parties relating to schedule of servicesLiaise with external stakeholders on the status of a customer's service.Customer Order Processing:Utilise available business systems to create, change, update or validate relevant information for customer orders & enquiriesFacilitate administrative tasks to maintain services including quote generation and delegation of service agreement and documentation requests into centralised processesMaintaining high quality, accurate customer data, including data entry of customers relevant details and customer updates in a web stack environment.Qualifications, Knowledge and ExperienceExperience handling outbound calls.Preferably with upselling experience.Proven experience multi-tasking within online and software environments.Demonstrated experience in working to business strategies and revenue targets within a team environment.Strong aptitude for online platform and software environmentsArticulate and clear communicator (verbal & written)Excellent multi-tasking skillsCalm, self-aware with a strong EQStrong problem-solving skillsGood attention to detail, accuracy, and time managementCompassion, empathy & desire to facilitate assistance to vulnerable populationsHigh level of interpersonal and communication skillsAbility to thrive in a fast-paced environmentA hands-on approach with determination to make things happen.
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Customer Care Officer
4 days ago
Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱120,000 - ₱180,000 per yearGandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...
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Customer Care Officer
4 days ago
Pasig, National Capital Region, Philippines APEC Homes Full time ₱250,000 - ₱500,000 per yearWe seek for a dedicated Customer Care Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.What You'll Do:Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.Proactively reach out to customers to provide updates...
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Customer Care Officer
4 days ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱200,000 - ₱250,000 per yearPRIMARY RESPONSIBILITIES & DUTIES The purpose of the Customer Care Officer is to work within a defined framework to drive incremental sales of convenience meals to customers. The role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core...
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Customer Care Consultant
4 days ago
Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per yearCUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...
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Customer Care Team Leader
4 days ago
Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per yearCUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...
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Customer Care Team Leader
4 days ago
Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱600,000 - ₱720,000 per yearCUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...
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Customer Care Consultant
6 days ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per yearRole Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries and issue resolution. Required Skills and Qualifications Key Responsibilities: 1. Customer SupportAssist all customers over phone, chat, and email in a timely manner,...
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Member Care Officer
2 days ago
Pasig, National Capital Region, Philippines Data Analytics Ventures, Inc. Full time ₱104,000 - ₱130,878 per yearDepartmentCustomer SuccessEmployee TypeProbationarySummaryJOB SUMMARYResponsible for developing customer care-related processes, training, and back office-related activities. The Customer Process and Training Officer will be responsible in documenting these processes through collaboration with key stakeholders. This will involve identifying process...
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Customer Care Specialist
4 days ago
Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per yearJOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...
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Customer Care Specialist
3 days ago
Pasig, National Capital Region, Philippines CHEF'S SECRET Full time ₱250,000 - ₱300,000 per yearOverall Function:The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with...
