Customer Care Associate

3 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time
Overview

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Supervisor, the Customer Care Associate will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

Responsibilities
  • Ensure accurate order entry, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
  • Ensure on-time customer order release to Logistics and the Warehouse for processing
  • Ensure on-time invoicing and payment collection for all orders within required SLA
  • Maintain Customer records in our ERP system
  • Meet and maintain department/team reporting metrics
  • Provide backup to other customer service staff in the department
Qualifications
  • 1+ year of customer service or order management experience in a high-volume environment
  • Strong systems and computer proficiency including Microsoft Office, and ERP systems
  • High School diploma required
  • Professional written and verbal proficiency in English
    • Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
    • Ability to prioritize and organize tasks to meet deadlines and increase efficiency
    • Detail-oriented
    • Work well under pressure, independently and as a member of a team

    #J-18808-Ljbffr

  • Employee Care Associate

    5 days ago

    Pasig, National Capital Region, Philippines Jollibee Group Full time ₱104,000 - ₱130,878 per year

    Title: Employee Care AssociateThe HRIS Associate Is Responsible For The FollowingResponds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system.Monitors employee queries and feedback that are logged daily via the company's employee care portal.Receives tickets and filters and refers them to the...

  • Care Process Associate Position

    20 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

    Job OverviewAs a Customer Care Process Associate, you will be responsible for resolving customer issues with professionalism and integrity.Key Responsibilities:Resolve digitally customer issues with highest level of professionalism and integrity to ensure customer satisfaction and retention.Qualifications and Skills:Strong Communication & Customer Service...

  • Seasonal Customer Care Officer

    1 week ago

    Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. (Human Nature) Full time ₱150,000 - ₱300,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Sr. Associate, Vision Care General Field Sales

    2 days ago

    Pasig, National Capital Region, Philippines Alcon MX Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

  • Medical Care Provider

    2 weeks ago

    Pasig, National Capital Region, Philippines beBeeMedicalCare Full time ₱300,000 - ₱500,000

    Job Opportunity: Medical Care ProviderWe are seeking a highly skilled medical care provider to join our team. As a Registered Nurse, you will play a vital role in ensuring the health and safety of our employees and customers.Key Responsibilities:To improve safety and address health concerns of employees and customersProvides medical aid, assessment, and...

  • Customer Service Associate

    1 week ago

    Pasig, National Capital Region, Philippines Lhoopa Inc. Full time $3,000 - $6,000 per year

    Lhoopa Inc. is hiring a Full time Customer Service Associate role in Ortigas Center, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleJob Responsibilities:Handle and address clients' inquiries, requests, complaints and other after-sales communication initiated by clients.Ensure...

  • Customer Care Consultant

    1 week ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $30,000 - $50,000 per year

    Contract Type: This is a 6-month fixed-term contract role, with the potential for extension or transition to a permanent position based on performance and business needs. Role Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries...

  • Customer Care Officer

    7 days ago

    Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱1,500 - ₱2,800 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Sr. Associate, Vision Care General Field Sales

    1 week ago

    Pasig, National Capital Region, Philippines Alcon Full time $50,000 - $100,000 per year

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

  • Customer Care Officer

    1 week ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱500,000 per year

    Why Work With Us?At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.Financial & Health Support:Government-mandated benefits (SSS, PhilHealth,...