Reporting Analyst

2 weeks ago

Pasig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

Benefits:

  • 15% Night differential
  • 20 Paid Time Off (PTO) per year
  • Annual Appraisal
  • Annual Incentive
  • Hybrid Work Arrangement
  • Weekends off
  • HMO with FREE 2 dependents
  • Group life insurance

Position Summary

The Business Reporting Group (BRG) Specialist will assist in executing the service performance reporting program for the Tenet GBC organization. This includes establishing and managing the KPI metrics catalog and dashboards for the GBC organization. This role must ensure that existing service KPI metrics catalogs and dashboards remain current and aligned to industry leading practices. This role will also assist in creating the service KPI catalogs and metrics for new GBC services and workstreams that are transitioned into Tenet GBC

Job Duties and Responsibilities:

  • Assist in the development & maintenance of service performance metrics & KPIs across the GBC, including service KPI catalogs, metric development/updates, performance reporting, dashboard management, benchmarking, and capacity planning
  • Execute service performance & reporting activities across the GBC and the US Workstreams
  • Provide Data Driven insights and analysis
  • Support the development of service performance & reporting tools & automation in the GBC.
  • Identify areas for service performance improvement and recommend appropriate process improvement actions to management and operations.
  • Automate reporting process, data visualization and dashboards
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for training future reference.
  • Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
  • Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

Qualifications:

  • Experience in a shared services organization,
  • Experience with service performance & Reporting, including metrics, performance reporting and analysis and dashboard experience (including management of tools)
  • Familiarity with benchmarking and capacity modeling
  • Ability to influence in an indirect, matrix-based, and virtual environment
  • Ability to establish a culture oriented on customer or stakeholder experience
  • Track record to drive results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results
  • Passionate about building a "Best in Class" shared services organization that drives business success
  • Strong presentation skills; can speak across various forums and communicate to broad, diverse audience

Working Conditions:

  • Night-shift (9pm-6am)
  • Hybrid Work Setup
  • Fixed Weekends Off

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