Customer Service Process

2 weeks ago

Manila, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time ₱900,000 - ₱1,200,000 per year

The Customer Service Process & Analytics supports operational excellence by combining frontline order and issue management with data-driven insights. The role ensures order accuracy, resolves service issues, and leverages data to identify trends, inefficiencies, and opportunities for process improvement, contributing to a more resilient and customer-focused service organization.

Roles & Responsibilities
Process Improvement & Optimization

  • Analyze current customer service workflows and identify inefficiencies
  • Design and implement process improvements to enhance customer experience and operational efficiency
  • Collaborate with cross-functional teams to align service processes with business goals

Data Analysis & Reporting

  • Monitor and analyze service performance metrics
  • Identify inefficiencies, recurring issues, and opportunities for process enhancement
  • Provide actionable insights to leadership based on data trends

Tools & System Support

  • Support system enhancements, automation, and digitalization initiatives
  • Ensure data integrity and maintain reporting accuracy
  • Train team members on new tools processes

Cross-Functional Collaboration

  • Partner with internal teams to align customer service processes
  • Share insights to improve forecast accuracy and operational stability

Requirements

  • Bachelor's degree in Supply Chain, Analytics, Business, or a related field.
  • Certification or training in Data Analytics, Lean Six Sigma (Green Belt), or ERP systems.
  • 3–5 years of experience in customer service, supply chain, or analytics role within logistics.
  • Proven ability to work with ERP systems and reporting tools.
  • Analytics: Strong ability to analyze data, interpret metrics, and derive actionable insights.
  • Process Improvement: Enthusiastic about automation, standardization, and efficiency projects.
  • Customer Orientation: Ability to translate data into service improvements.
  • Collaboration: Works closely with IT, supply chain, and CI/PMO teams.
  • Tools: Advanced Excel (pivot, macros), ERP (SAP), exposure to BI tools preferred.

Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

  • Business Process Associate OPEN FOR FRESH GRADUATES

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per year

    About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Customer Service

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱60,000 - ₱120,000 per year

    OverviewJoin an exciting and fast-growing company in the gaming industry as a Customer Service & Administrative Support Specialist. In this role, you'll be the first point of contact for gaming event participants—handling inquiries, ensuring smooth event experiences, and supporting general administrative tasks. This is a great opportunity to develop...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines e90acd28-5f9d-49ae-9d9b-0843950ada71 Full time ₱150,000 - ₱250,000 per year

    GENERAL JOB ROLE AND RESPONSIBILITIESThe Customer Service Representative is responsible for handling inquiries, resolving complaints, processing orders, and ensuring a positive customer experience across various communication channels such as phone, email, and chat.JOB QUALIFICATIONSBachelor's degree in business, Communications, or related fieldMinimum of 3...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines IFF Full time ₱250,000 - ₱500,000 per year

    Job SummaryThe role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines My Uniware Collections Inc. Full time ₱180,000 - ₱300,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Karofi Global Full time ₱80,000 - ₱120,000 per year

    Location:Manila, Philippines (On-site)About usKarofi, a member of Tecomen Group (est. 2006), is Vietnam's No.1 water purifier brand, specializing in advanced household solutions such as water purifiers, air purifiers, and hot & cold dispensers.With a 36,000 m² manufacturing hub producing over 2 million purifiers and 30 million filters annually, Karofi...

  • Customer Service Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱150,000 - ₱250,000 per year

    Customer Service Assistant (Remote – Philippines)Global Footcare | Australian Comfort Footwear Brand | Full-Time RoleAbout Global FootcareGlobal Footcare is a leading Australian company specialising in comfort footwear brands, including Vionic, Revere, Scholl, and more. We supply major retailers, operate online stores, and manage retail outlets across...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Taxumo Full time ₱200,000 - ₱250,000 per year

    Company DescriptionTaxumo is a BIR-accredited Tax Software Provider dedicated to empowering MSMEs, professionals, and freelancers by simplifying tax compliance. Through its mobile-responsive web application, Taxumo automates the computation, filing, and payment of business taxes, allowing users to manage taxes efficiently anytime, anywhere.As a recognized...

  • Customer Service Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Monee Full time ₱200,000 - ₱250,000 per year

    About The TeamAs a Customer Service Agent L2 for ShopeePay, you will serve as the first point of contact for users, addressing their inquiries, concerns, and issues related to ShopeePay services. You will play a key role in delivering excellent customer experiences while ensuring compliance with internal policies and regulatory requirements.Job...

  • Customer Service Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RAKwireless Full time ₱250,000 - ₱500,000 per year

    Company DescriptionRAKwireless is a market leader in the evolving IoT landscape, dedicated to eliminating design complexity and accelerating time-to-market for underserved and emerging markets, including open-source and industrial communities. Based in Shenzhen, China, with R&D centers in Taiwan, Beijing and Xi'an, we create easy-to-deploy solutions and...