Sales Development Representative

About Us

Full Potential Solutions (FPS

) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. 

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. 

Our Core Values:

●
Integrity

• Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. 

●
Excellence

• Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. 

●
Accountability

• Act like an owner. Take pride in your work. 

●
Grace

• Respect and appreciate differences. Care for one another and embrace humility.

Our Mission

: To create conditions wherein people thrive 

We are seeking a driven Sales Development Representative (SDR) to generate new business opportunities and fuel our sales pipeline. This role is essential in connecting with potential clients through outbound calls, emails, and LinkedIn outreach, setting qualified meetings, and building strong prospect relationships. The ideal candidate will bring excellent communication skills, resilience in handling objections, and a proven ability to thrive in a fast-paced sales environment.

Responsibilities

• Generate, qualify, and develop new business opportunities in defined target markets through outbound prospecting.
• Make 60–80 outbound calls daily, supported by email campaigns, LinkedIn outreach, and other digital tools to engage prospects.
• Build rapport and establish relationships with prospects, including C-level executives and decision-makers.
• Set qualified appointments and discovery calls for the Sales team and nurture leads through the pipeline.
• Use Salesforce (or similar CRM) and supporting tools (Sales Navigator, SalesLoft, ZoomInfo, Outreach, etc.) to manage data, track activities, and report on pipeline progress.
• Conduct account/contact profiling and research to personalize outreach strategies.
• Execute multi-channel campaigns (phone, email, LinkedIn, social media) aligned with company goals and vertical focus.
• Collaborate with internal teams to tailor outreach based on product offerings and client needs.
• Maintain accurate reporting of daily/weekly activities and pipeline metrics.

Qualifications

Soft Skills

• Excellent English communication skills (verbal and written).

• Strong ability to build client relationships and communicate value to senior-level prospects.

• Self-motivated, ambitious, and results-driven with a competitive personality.

• Confident, persuasive, and able to handle objections effectively.

• Persistent, goal-oriented, and comfortable making dozens of cold calls per day.

• Highly organized with strong time management, prioritization, and multitasking abilities.

• Team player with a reliable and professional work ethic (punctuality and attendance are critical).

Technical Skills

• Superior computer and web navigation skills.

• Proficiency in Salesforce or other CRM systems; knowledge of sales tools (LinkedIn Sales Navigator, Outreach, SalesLoft, ZoomInfo, Vidyard, etc.) is a strong plus.

• Proficient in MS Office/Google Workspace for emails, scheduling, and meetings.

• Strong understanding of outbound prospecting, lead generation, and account development.

• Must have a strong and stable internet connection (minimum 25 Mbps postpaid plan with proof of billing; speed of at least 20 Mbps download / 10 Mbps upload).

Experience & Education

• Minimum 1–2 years of outbound sales, lead generation, or business development experience in a call center or B2B environment.

• Experience in B2B SaaS/software solutions or selling to C-level prospects is highly preferred.

• Strong expertise in LinkedIn prospecting and lead generation techniques.

• Industry knowledge in Software Solutions  is an advantage.

• At least 2 years in college (any course) or Senior High School graduate (or equivalent).