AVD Operations Manager

2 days ago

Quezon City, National Capital Region, Philippines HRTX Full time $60,000 - $120,000 per year


We are looking for an experienced Azure Virtual Desktop Operations Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.

Key Responsibilities:

  • Strong understanding of Azure Virtual Desktop Infrastructure, Operations and end to end connectivity.
  • Develop and implement strategies for AVD deployment, management, and optimization.
  • Ensure the team follows best practices and maintains high standards of performance and security.
  • Oversee the configuration and management of AVD host pools, workspaces, and session hosts.
  • Ensure efficient management of AVD images and scaling solutions.
  • Implement and enforce security policies and procedures to ensure secure system access.
  • Utilize Nerdio Manager for Enterprise to manage and optimize AVD, Windows 365, and Intune environments.
  • Troubleshoot and resolve complex issues related to virtual desktops and applications.
  • Oversee the configuration and management of Azure IaaS, VNet, NSG, and firewall settings.
  • Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
  • Implement automation to improve service delivery and reduce operational overhead.

Collaboration and Documentation:

  • Collaborate with other IT teams to identify and implement improvements.
  • Maintain comprehensive documentation related to VDI, virtual apps, and mobility activities/processes.
  • Ensure adherence to ITIL processes and use of ticketing tools like ServiceNow.

Qualification

  • Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
  • 8-10 years of overall virtualization technology experience.
  • 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
  • Expertise in the Windows 10,11 operating environment, imaging process and Office 365
  • Experience creating, maintaining, and communicating complex information technology documentation
  • Working experience of Azure administration
  • Experience creating software packages, deployment, patch management, data, and cost analytics
  • Knowledge of Azure cloud, networking, and enterprise architecture
  • Experience with security hardening of VDI infrastructure.
  • Hands-on experience with network connectivity to Azure.
  • Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)

Experience:

  • Proven experience in managing AVD environments in a production setting.
  • Experience in leading and managing technical teams.
  • Hands-on experience with network connectivity to Azure.

    W

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