Channel Operations Associate

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit 

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you

About the role:

As a Channel Operations Associate, you will be responsible for maintaining and enhancing AvePoint's Channel-focused platforms and initiatives that is instrumental in our channel business growth. This will include collaboration with cross-functional internal teams including product marketing and operations teams as well as external vendors. You will need to have a deep understanding of AvePoint's Channel business, working to ensure that all Channel-focused platforms are functioning as expected, content is up-to-date and published in line with scheduled product releases, and any issues are addressed and resolved in a timely manner.

Your responsibilities will include:

• Maintaining relationships with vendors for multiple commercial marketplaces and Channel focused platforms
• Communicating with vendors regarding listing updates and publishing processes to make sure listings are compliant within each platform and AvePoint's brand guidelines
• Communicating with vendors and internal AvePoint operations to answer all tickets that result from misconfigurations/failed orders/ login issues across all platforms and fix them appropriately in a timely manner
• Collaborating with cross-functional teams to align on upcoming infrastructure changes that will impact each platform
• Maintaining listing content, pricing, and infrastructure in multiple commercial marketplaces and Channel focused platforms
• Collaborating with the Product Marketing team for marketing content regarding new functionality and organizing updates across all platform listings
• Maintaining a deep understanding of Channel-focused process workflows and how data flows between internal systems and external platforms

OK, I'm interested... but is this really the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.\

For this role, you are someone with impressive detail oriented skills, and possess the ability to speak the language of the business, refining marketing messaging to resonate amongst the various marketplaces.

Other qualities you will need to be a fit for this role include:

• BA/BS degree
• 1-3 years professional experience or equivalent
• Technical role and experience preferred
• Self-starter with strong problem-solving skills
• Analytical mindset to identify areas for process improvements
• Organized and meticulous, with proven ability to handle multiple tasks in a fast-paced environment
  
  

What's in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package,
• Performance bonuses/incentives
• Career growth & advancement opportunities

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.