Operations Supervisor

The Marketing Operations Supervisor will lead a Manila-based team supporting a global B2B marketing organization. This role ensures accurate, high-quality and timely delivery of assignments ranging from campaign execution to reporting while optimizing processes, tools and governance across regions. The Supervisor will balance operational excellence with marketing insight, enabling the team to support pipeline growth and brand-building initiatives.  

Accountabilities:

Operational Delivery & Process Excellence

• Oversee day-to-day workflow, assigning and monitoring projects to ensure 100% on-time delivery within agreed quality standards.
• Implement and optimize processes, automation, documentation and governance to improve efficiency and scalability.
• Provide first-level quality control on all team outputs, ensuring alignment with brand, data and campaign standards.
• Coordinate across global marketing teams to align timelines, priorities, and deliverables.
• Proactively flag inefficient workflows or repeated back-and-forth that signal the need for new processes or approaches, minimizing time waste and improving team focus

Stakeholder & Team Leadership

• Identify and escalate delivery risks, resourcing gaps, or process challenges to Operations Managers as needed
• Serve as primary operational point of contact for stakeholders, conducting monthly performance reviews and addressing action items.
• Coach, mentor and evaluate team members; lead performance appraisals and create development plans.
• Foster collaboration across time zones and cultures.

Reporting & Analysis

• Generate weekly and monthly performance reports, including marketing KPIs such as campaign delivery rates, conversion performance and database quality.
• Support capacity planning by contributing to reporting and flagging underutilization, including recommendations for rebalancing workload

Continuous Improvement

• Lead training initiatives in digital marketing, database management and analytics best practices.
• Drive adoption of marketing technology and AI tools to improve efficiency and impact of marketing.
• Drive team development by monitoring skill progression and encouraging continuous learning, especially in AI tools and use cases to improve efficiency and output quality collaborating with Ops managers.

Qualifications:

• Bachelor's Degree holder
• 3-5 years of experience as a team lead or supervisor function in marketing operations or digital marketing
• Experience supporting B2B marketing with knowledge of email, website, social, data and analytics.
• Familiarity with marketing automation, CRM and CMS platforms (Eloqua, Salesforce, Sitecore preferred).
• Strong leadership, organizational, and project management skills, with a track record of meeting deadlines in a fast-paced environment.
• Excellent communication skills and stakeholder management experience across regions/time zones.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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