Sales Operation

The Operations Manager is responsible for providing leadership to multiple sales operation and sales enablement functions supporting multiple segments by driving the development and implementation of operational efficiencies and sales strategies around the individual segments key business growth areas.  This also includes providing guidance to staff towards the achievement of maximum profitability and growth in line with company vision and values.

This is a critical position that should be able to drive value-based sales skills in REPH across different product portfolios balanced with developing strong team dynamics to help team members reach their full potential within their supported segments. 

As an Operations Manager for Sales, collaboration with key stakeholder partners is important to understand and align with the individual commercial strategies to ensure proper implementation and maximize output from all sales and sales support staff in REPH driving towards business goals.

• Provides operational support to sales management
• Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force
• Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems
• Maintains information of sales activities that support sales performance metrics and sales process improvement General Profile Supervises the daily activities of a large and/or moderately complex business or technical support, production, or operations team and is accountable for the results of the team Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Solves problems by applying acquired expertise and analyzing information, Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager Coaches team members on performance, completes employee performance evaluations and recommends pay actions
• Overall operational responsibility for all supported segments and function; oversees day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure sales, efficiency and operational targets are always met.
• Establish operational objectives and work plans, directing performance on all programs to effectively execute on stakeholder expectations; meet and exceed monthly/annual sales targets and understand where else REPH Sales team can impact the commercial objectives of the business.
• Develop long- and short-term goals across the different sales functions supported; manage and implement well-defined plans to maintain consistent sales performance
• Maintain awareness of market needs as well as industry trends in an effort to optimize market position; identify competitive threats and develop effective countermeasures.
• Ensure skills of our sales professionals are in line with the demands of the marketplace and company sales objectives by understand training and development needs and providing insight with key people for the improvement of the reps sales performance (including product knowledge, key process knowledge, knowledge of the competition, sales techniques, relationship building, making effective sales presentations and negotiation skills.)
• Attract, recruit, and retain top talent; motivate, lead a high-performance sales team and provide strong leadership and management to effectively instill the RELX core values
• Promote a culture that reflects the organization's values, encourage continuous improvement, and reward productivity and innovation; manage employee fallout to achieve appropriate balance between healthy and unhealthy attrition.
• Ensure coaching for continuous improvement by developing and subsequently implementing new projects, policies, and procedures to meet strategic goals; develop and implement plans to improve employee satisfaction and productivity in contribution to continuous business growth.
• Lead and Drive Efficiency Improvement Projects aligned with REPH strategies not just within the supported teams but across the division
• Provides operational support to sales management
• Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force
• Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems
• Maintains information of sales activities that support sales performance metrics and sales process improvement General Profile Supervises the daily activities of a large and/or moderately complex business or technical support, production, or operations team and is accountable for the results of the team Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Solves problems by applying acquired expertise and analyzing information, Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager Coaches team members on performance, completes employee performance evaluations and recommends pay actions
• Overall operational responsibility for all supported segments and function; oversees day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure sales, efficiency and operational targets are always met.
• Establish operational objectives and work plans, directing performance on all programs to effectively execute on stakeholder expectations; meet and exceed monthly/annual sales targets and understand where else REPH Sales team can impact the commercial objectives of the business.
• Develop long- and short-term goals across the different sales functions supported; manage and implement well-defined plans to maintain consistent sales performance
• Maintain awareness of market needs as well as industry trends in an effort to optimize market position; identify competitive threats and develop effective countermeasures.
• Ensure skills of our sales professionals are in line with the demands of the marketplace and company sales objectives by understand training and development needs and providing insight with key people for the improvement of the reps sales performance (including product knowledge, key process knowledge, knowledge of the competition, sales techniques, relationship building, making effective sales presentations and negotiation skills.)
• Attract, recruit, and retain top talent; motivate, lead a high-performance sales team and provide strong leadership and management to effectively instill the RELX core values
• Promote a culture that reflects the organization's values, encourage continuous improvement, and reward productivity and innovation; manage employee fallout to achieve appropriate balance between healthy and unhealthy attrition.
• Ensure coaching for continuous improvement by developing and subsequently implementing new projects, policies, and procedures to meet strategic goals; develop and implement plans to improve employee satisfaction and productivity in contribution to continuous business growth.
• Lead and Drive Efficiency Improvement Projects aligned with REPH strategies not just within the supported teams but across the division

Qualifications:

 

• Bachelor's Degree holder
• 3+ years of proven Sales leadership experience
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Must be amenable to work on a graveyard or mid-shift schedule
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.