CSR - Customer Service Representative

3 hours ago

Makati City, National Capital Region, Philippines Bridging Technologies Full time ₱336,000 - ₱480,000 per year

About the Role

We are looking for a proactive and customer-focused Customer Service Representative (Voice) to join our growing support team in the Philippines. This role involves handling inbound and outbound calls from customers in the United States, assisting with inquiries, account issues, and product support.

The ideal candidate has strong English communication skills, a customer-first attitude, and the ability to deliver clear and professional service over the phone. You'll work closely with our internal teams to ensure every customer receives quick, accurate, and courteous assistance.

Key Responsibilities

  • Handle inbound and outbound calls to assist customers with product inquiries, account setup, and billing concerns.
  • Provide professional and empathetic support to resolve issues efficiently and effectively.
  • Follow company-approved call scripts, escalation procedures, and quality assurance standards.
  • Record all customer interactions and resolutions accurately in the Customer Relationship Management (CRM) system.
  • Collaborate with technical and operations teams to escalate complex issues or service requests.
  • Meet individual and team performance goals, including call handling time, quality assurance scores, and customer satisfaction ratings.
  • Participate in regular training sessions to stay updated on product knowledge and communication best practices.

Job Type: Full-time

Pay: Php28, Php40,000.00 per month

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • CSR/Customer Service Representative – Makati City

    3 hours ago

    Makati City, National Capital Region, Philippines Tap Growth ai Full time ₱288,000 - ₱336,000 per year

    We're Hiring: CSR/Customer Service Representative We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Makati City. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. If you have a passion for helping others and...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱300,000 - ₱450,000 per year

    TheCustomer Service Representative (CSR)is responsible for managing and coordinating freight shipments with carriers and internal clients. This includes booking orders, maintaining shipment records, ensuring documentation accuracy, and providing excellent support from pickup to delivery. The CSR also monitors load progress, updates customers on shipment...

  • Customer Service Representative

    4 hours ago

    Quezon City, National Capital Region, Philippines SYSPRO Full time ₱312,000 - ₱420,000 per year

    This is a full-time, on-site role for a Customer Service Representative located in BRIDGETOWN QC. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries and ensuring customer satisfaction.Qualifications[1] Minimum of 6 months BPO experience[2] HS Graduate or SHS Graduate[3] Customer Satisfaction and Customer...

  • Customer Service Representative

    3 hours ago

    Makati City, National Capital Region, Philippines ALPHA INFINITY HOLDING CORPORATION Full time ₱250,000 - ₱500,000 per year

    Job Description: Customer ServiceRepresentative (CSR)Location: Makati City, PhilippinesEmployment Type: Full-Time | On-siteExperience Required: 2–3 yearsLanguages: English & Tagalog (Fluent)Company: AP Creative Advertising Corp.About the CompanyWe are a dynamic advertising and creative agency based in Makati, dedicated to building impactful campaigns,...

  • CSR - Customer Service Representative (Travel Account)

    1 week ago

    Mandaluyong City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱20,000 - ₱40,000 per year

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • Customer Service Representative

    4 hours ago

    Makati City, National Capital Region, Philippines pro group electric bike and scooer Full time ₱276,000 per year

    Job Description: Customer ServiceRepresentative (CSR)Location: Makati City, PhilippinesEmployment Type: Full-Time | On-siteExperience Required: 2–3 yearsLanguages: English & Tagalog (Fluent)Company: AP Creative Advertising Corp.About the CompanyWe are a dynamic advertising and creative agency based in Makati, dedicated to building impactful campaigns,...

  • Customer Service Representative

    1 hour ago

    Makati City, National Capital Region, Philippines OAMPI Inc. Full time ₱300,000 - ₱600,000 per year

    CSR Dispatchers — Security solutions firmEarn up to PHP 25,000/month for this back office position19/F Robinsons Summit Center, Ayala Avenue, Makati, PHQUALIFICATIONSA bachelor's degree in Criminology or a related field is a plusAt least 1 year of experience in a customer service representative rolePreferred experience in fraud detection, financial...

  • Customer Service Representative

    3 hours ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱150,000 - ₱250,000 per year

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE ADVOCATECustomer Service Advocates have a critical role on Zenni's award-winning Customer Service team. This role supports Zenni's global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni...

  • Customer Service Representative

    2 hours ago

    Makati City, National Capital Region, Philippines pro group electric bike and scooer Full time ₱288,000 per year

    Join Our Creative Team as a Customer Service Representative (CSR)Location: Makati City, PhilippinesEmployment Type: Full-Time | On-siteAre you passionate about connecting with people and delivering exceptional service? Do you thrive in a vibrant, creative environment? If so, we want to hear from youAbout UsAt AP Creative Advertising Corp., based in the heart...