Network Operations Center Engineer

10 hours ago

Ayala Alabang, National Capital Region, Philippines eClerx Full time ₱104,000 - ₱130,878 per year

Location:
Northgate, Alabang, Muntinlupa City

Employment Type:
Project-Based

About the Role

We are looking for
entry-level NOC Engineers
to join our fast-growing
NOC-as-a-Service team
, supporting major clients such as Meta and Vodafone. As a NOC Engineer, you will monitor networks and systems, handle incident tickets, coordinate with field engineers, and ensure smooth operations for our global clients. This is a
project-based opportunity
with strong growth potential and comprehensive training.

Key Responsibilities

  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems (Splunk, MS Teams, Salesforce).
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.

Qualifications

  • Background in FTTx, GPON, or ISP operations
    preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal English communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
  • Willingness to work
    night shift hours (UK time)

Training & Support

  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.

Why Join Us?

  • Be part of a fast-growing NOC-as-a-Service team in heavy growth mode.
  • Opportunity to gain hands-on exposure to global telecom and ISP operations.
  • Competitive project-based compensation.

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