
Network Operations Center Engineer
2 days ago
Location:
Northgate, Alabang, Muntinlupa City
Employment Type:
Project-Based
About the Role
We are looking for
entry-level NOC Engineers
to join our fast-growing
NOC-as-a-Service team
, supporting major clients such as Meta and Vodafone. As a NOC Engineer, you will monitor networks and systems, handle incident tickets, coordinate with field engineers, and ensure smooth operations for our global clients. This is a
project-based opportunity
with strong growth potential and comprehensive training.
Key Responsibilities
- Monitor systems, networks, and tools to ensure operational stability.
- Track and log work progress in ticketing systems (Splunk, MS Teams, Salesforce).
- Respond to alerts and incident tickets in a timely manner.
- Dispatch field engineers or technicians as needed and coordinate job activities.
- Facilitate parts or equipment dispatch when required.
- Communicate clearly with internal teams, field engineers, and customers.
- Document troubleshooting steps, job updates, and resolutions accurately.
- Provide high-quality customer support with strong professionalism.
Qualifications
- Background in FTTx, GPON, or ISP operations
preferred. - Experience in network monitoring, technical support, or call center operations a plus.
- Strong written and verbal English communication skills.
- Comfortable working in a remote setup with a headset and company-issued laptop.
- Good problem-solving skills and attention to detail.
- Ability to follow procedures, work independently, and escalate when needed.
- Willingness to work
night shift hours (UK time)
Training & Support
- One-week onboarding and hands-on training provided.
- Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
- Ongoing guidance and collaboration with experienced engineers.
Why Join Us?
- Be part of a fast-growing NOC-as-a-Service team in heavy growth mode.
- Opportunity to gain hands-on exposure to global telecom and ISP operations.
- Competitive project-based compensation.
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