Customer Service Agent

2 weeks ago


Makati City, National Capital Region, Philippines LTVplus Full time ₱104,000 - ₱130,878 per year

MRF 85357

Is This You? Read On

  • You have at least 2 years of experience in customer support and a solid background in billing, preferably 2–3 years in a BPO or customer service environment.
  • You're highly detailoriented with a sharp eye for accuracy when reviewing billing data and financial transactions. You thrive in fastpaced environments, quickly adapting to new systems and processes.
  • You're skilled at spotting discrepancies in billing procedures or customer accounts, and you know how to implement effective solutions.
  • Independent, efficient, and reliable, you're confident handling complex billing tasks with minimal supervision while delivering excellent customer experiences.

If this sounds like you, then you're just who we're looking for to join our team

What You'll Be Doing

  • Manage and process billing information accurately and efficiently
  • Review billing transactions to ensure accuracy and completeness
  • Respond to customer inquiries regarding billing and account information
  • Investigate and resolve billing discrepancies or issues promptly
  • Follow company policies, procedures, and compliance guidelines related to billing

Tech & Tools

Required platform Zendesk

Other tools Billing systems, CRMs, and standard office applications

Ready to join a team that values your problemsolving skills and customercentric mindset?

We can't wait to meet you

Employment type

Full Time

Department

Customer Service

Division

APAC

Location

Philippines/Metro Manila/Makati



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