Operations Manager
1 week ago
**Schedule: Monday - Friday (09:00 AM - 06:00 PM AEST)
What is this role responsible for?**
- Transaction management - monitoring transactions in real-time to identify failed transactions and troubleshooting solutions.
- Escalation management - reviewing escalations from level one support agents to resolve transaction failures.
- System optimisation: re-design of transaction routing logic and workflows as well as re-configuration of systems to optimise transaction performance.
- Projects - participate in projects related to fiat payments and cryptocurrency transactions.
- Education and training - producing process documentation and using this to train level one support on how to handle transaction failures.
- Stakeholder communication - updating stakeholders on current transaction performance, issues and opportunities
Skills & Experience
Experience
● years of experience working in operations in an environment that handles large volumes of transactions such as banking, payments, fintech, crypto or e-commerce.
● At the very least an interest in cryptocurrency and blockchain, very beneficial if you have worked in this sector.
● Beneficial if you have worked in a 24/7 operational environment previously.
Skills
● Proficient in investigating and resolving payment and other operational issues.
● Strong analytical skills with the ability to analyse data and identify insights.
● Capable of designing business rules and logic that will optimise operational performance.
● Strong communication skills, specifically in the context of informing management of business performance and training support teams.
Join the awesome team and enjoy these benefits & perks:
- WFH
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the leading infrastructure provider for enabling embedded crypto, empowering businesses to embed crypto seamlessly into their existing platforms.
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
-
Operations Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines AvantePH Staffing and Consultancy Inc. Full time ₱1,200,000 - ₱2,400,000 per yearOur client is seeking a proactive and experienced Operations Manager or Operations Supervisor to oversee the day-to-day operations of multiple retail branches. This role is responsible for managing store activities, supervising staff, maintaining operational standards, and ensuring a consistent and exceptional customer experience. The ideal candidate will...
-
Operation Manager
5 days ago
Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Full time ₱1,500,000 - ₱2,500,000 per yearOperations Manager Responsibilities:Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting,...
-
Operations Manager
5 days ago
Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Full time ₱1,920,000 - ₱2,160,000 per yearOperations Manager Responsibilities:Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting,...
-
Operations Manager
7 days ago
Mandaluyong City, National Capital Region, Philippines DR. ZEN'S RESEARCH INC. Full time ₱900,000 - ₱1,200,000 per yearThe Operations Manager will be assigned at EV Solutions and will oversee the daily operations of the car dealership to ensure efficiency, profitability, and excellent customer service. The role involves managing sales, service, parts, and administrative functions, while ensuring compliance with company policies, manufacturer standards, and regulatory...
-
Operations Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Banh Mi Kitchen Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearTheOperations Manageroversees all the operational activities of the department. One of the most important roles of the Operations Manager is to ensure continuous profitability and increase sales of the company and its existing branches and to create smooth opening procedures and assistance for all the new or upcoming branches. It also includes spearheading...
-
Operations Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Premier Food Choice Int'l Corp. Full time ₱1,008,000 per yearWe're hiring an Operations Manager to lead and scale our supply chain, warehousing, logistics, and distribution operations. You'll work side-by-side with Top Management and key leaders to ensure our meat products move efficiently from port to plate.Duties and Responsibilities:Lead Supply Chain & LogisticsOwn and optimize inbound and outbound flows — ensure...
-
Operations Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per yearLead with Purpose. Shape the Future of Real Estate. Leadership is more than managing-it's creating impact that lasts. Join a team where your strategic vision drives operational excellence and helps redefine customer experience in the global real estate industry. Here, you'll gain international exposure, lead high-performing teams, and make your mark by...
-
Operations Engineering Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Sunnies Inc. Full time ₱1,500,000 - ₱2,500,000 per yearThe Operations Engineering Manager supports the development, implementation, and auditing of operational policies and procedures. The successful candidate will play a critical role in ensuring the seamless execution of operations standards across all stores by collaborating with cross-functional teams and conducting thorough store audits.DUTIES AND...
-
Senior Manager Operations
7 days ago
Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱3,000,000 per yearPrimary Purpose of PositionProvide support to the Director to manage and oversee the operational aspects of the Shared Services Centre in Manila. In conjunction with the Director, Steering Committee and Operational Management and contribute to the overall strategy, leadership, values, culture and decision-making of the group. Work closely with business...
-
Local Operations Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines Fasttrack Solutions ERP Inc Full time ₱1,200,000 - ₱2,400,000 per yearPrimary Purpose of PositionProvide support to the Director Global Shared Service to manage and oversee the operational aspects of the Global Shared Services Centre in Manila. In conjunction with the DGSS, GSS Steering Committee and Operational Management contribute to the overall strategy, leadership, values, culture and decision-making of the group. Work...
