Operations Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱60,000 - ₱120,000 per year

**Schedule: Monday - Friday (09:00 AM - 06:00 PM AEST)

What is this role responsible for?**

  • Transaction management - monitoring transactions in real-time to identify failed transactions and troubleshooting solutions.
  • ​​Escalation management - reviewing escalations from level one support agents to resolve transaction failures.
  • System optimisation: re-design of transaction routing logic and workflows as well as re-configuration of systems to optimise transaction performance.
  • Projects - participate in projects related to fiat payments and cryptocurrency transactions.
  • Education and training - producing process documentation and using this to train level one support on how to handle transaction failures.
  • Stakeholder communication - updating stakeholders on current transaction performance, issues and opportunities

Skills & Experience

Experience

● years of experience working in operations in an environment that handles large volumes of transactions such as banking, payments, fintech, crypto or e-commerce.

●      At the very least an interest in cryptocurrency and blockchain, very beneficial if you have worked in this sector.

●      Beneficial if you have worked in a 24/7 operational environment previously.

Skills

●      Proficient in investigating and resolving payment and other operational issues.

●      Strong analytical skills with the ability to analyse data and identify insights.

●      Capable of designing business rules and logic that will optimise operational performance.

●      Strong communication skills, specifically in the context of informing management of business performance and training support teams.

Join the awesome team and enjoy these benefits & perks:

  • WFH
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the leading infrastructure provider for enabling embedded crypto, empowering businesses to embed crypto seamlessly into their existing platforms.

ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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