Operations Manager

Lead with Purpose. Shape the Future of Real Estate.

Leadership is more than managing-it's creating impact that lasts. Join a team where your strategic vision drives operational excellence and helps redefine customer experience in the global real estate industry. Here, you'll gain international exposure, lead high-performing teams, and make your mark by shaping processes that power the property technology of tomorrow. It's your chance to grow, inspire, and leave a lasting legacy-all while enjoying work-life balance in a hybrid setup.

Job Description

As an Operations Manager, you'll lead the daily operations of a dynamic real estate support team-driving performance, ensuring service excellence, and fostering a high-performance culture. You'll manage people, processes, and priorities to deliver outstanding results for global clients.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid (Ortigas - SM Mega Tower)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses
• Learn more:
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 4+ years of experience in operational and people leadership roles-ideally managing live queue workloads and driving performance in high-volume environments.
• Proven ability to work effectively in a fast-paced and agile setting.
• Creative problem-solver with a strong solutions-focused mindset.
• Excellent time management, organization, and prioritization skills.
• Exceptional attention to detail and commitment to quality.
• Solid understanding of the media, property, and technology landscape.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Your Daily Tasks

• Model an enterprise mindset when solving issues and collaborating with stakeholders, fostering a culture of continuous learning and growth.
• Create and execute clear OKRs and ongoing education programs to support team development and performance.
• Build and maintain a high-performance culture within the team.
• Review performance standards to ensure Customer Operations deliver exceptional service across queue management, SLAs, KPIs, and resolution times.
• Serve as a key Point of Service (POS) for escalations and communication between internal and external stakeholders, ensuring swift issue resolution.
• Maintain proactive communication with senior leadership regarding incidents, service delivery, and action plans.
• Ensure accuracy and quality through regular quality control measures and timely performance management.
• Act as a Subject Matter Expert (SME) for Customer Operations, contributing to strategic initiatives and collaborating across business functions as needed.

About the Client

Our client is a leading real estate and property technology company that connects millions of buyers, renters, and agents through cutting-edge digital platforms. Their mission is to simplify the property journey by combining data-driven insights with a people-first approach. Backed by a culture of collaboration, innovation, and continuous improvement, they empower global professionals to shape the future of real estate and redefine how people find their dream homes.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra