Customer Support Accounting

1 day ago

Pasig, National Capital Region, Philippines RealPage, Inc. Full time $40,000 - $80,000 per year

Overview
The
Accounting Generalist - RealPage Customer Support Agent
serves as the main point of contact for clients, offering expert support on RealPage accounting features, with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and managing support cases through various channels. The role requires strong accounting expertise, excellent customer service skills, and the ability to collaborate with internal teams to address complex problems while staying updated on RealPage products and industry trends.

Responsibilities

  • Customer Support: Address client inquiries regarding RealPage accounting products, providing timely and efficient resolutions.
  • Technical Assistance: Assist clients in troubleshooting and navigating RealPage accounting software functionalities.
  • Accounting Expertise: Well versed with Generally Accepted Accounting Principles (GAAP) to support clients in proper accounting practices.
  • Bookkeeping and Ledger Support: Advise users on bookkeeping tasks and general ledger management to enhance their use of RealPage products.
  • Case Management: Handle support cases via phone, email, or live chat, ensuring comprehensive documentation and timely follow-ups.
  • Collaboration: Work with internal teams to escalate and resolve complex issues, ensuring client satisfaction.
  • Product Knowledge: Stay informed on RealPage product updates and industry trends to provide cutting-edge solutions.

Required
Qualifications

  • Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience).
  • 1 year in an Accounting, Bookkeeping or Financial Analyst role
  • Strong knowledge of GAAP and accounting principles

Knowledge/Skills/Abilities

  • Advanced proficiency in accounting software and tools.
  • Expertise in bookkeeping and general ledger management.
  • Familiarity with RealPage software or similar accounting platforms is an advantage.
  • Exceptional verbal and written communication skills.
  • Previous experience in customer service, preferably in a technology-oriented role.
  • Proficient in troubleshooting and problem-solving under pressure.
  • Strong attention to detail and organizational skills.
  • Ability to collaborate effectively in a team environment.

  • Customer Support Accounting

    7 days ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time

    OverviewThe Accounting Generalist - RealPage Customer Support Agent serves as the primary point of contact for clients, offering expert support on RealPage accounting features with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and...

  • Project Accounting Staff

    2 days ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time $40,000 - $80,000 per year

    Project Accounting:Monitor and record project-related financial transactions, including costs, billings, and revenues.Ensure accurate allocation of project expenses and revenue recognition based on contract terms.Assist in preparing project financial reports and variance analyses.Coordinate with project managers and finance teams to ensure project budgets...

  • Team Leader for Local Account

    2 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time $40,000 - $60,000 per year

    About The Role As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation. Taking charge of team productivity, conducting thorough productivity reviews, and implementing...

  • Customer Service Representative

    1 day ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • Trainer | Local Account

    3 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    About The RoleAs a Trainer, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives. Your responsibilities will include:Conduct engaging classroom and virtual training sessions for new hires.Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to...

  • Back Office Support Staff

    2 days ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱400,000 - ₱800,000 per year

    Back Office SupportStreamlining DMCI billing printing consolidationClerical and administrative dutiesOther task assigned by Immediate supervisor

  • Manager, Customer Support

    2 days ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time $90,000 - $120,000 per year

    OverviewThis role will be accountable for leading and managing direct operational staff in service of the achievement of key operational goals and continued improvement of processes. The role will be accountable for the overall performance and culture of our team and will be managing all operational matters with their internal and external partners and will...

  • Customer Support Representative

    1 day ago

    Pasig, National Capital Region, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

    We areseeking a Customer Support Representative (Japanese Bilingual Account) to join our dynamic team. This is a full-time role based in our Pasig City Metro Manila office. In this critical position, you will be responsible for providing exceptional customer service to our Japanese-speaking clients, ensuring their needs are met and their queries are resolved...

  • Customer Support Coordinator

    2 days ago

    Pasig, National Capital Region, Philippines Budget Waste Services Pty Ltd Full time ₱600,000 - ₱1,200,000 per year

    Join the dynamic team at Budget Waste Services Pty Ltd as a Customer Support Coordinator. In this full-time role based in Ortigas, Pasig City, Metro Manila, you will be the vital link between our customers and the organization, providing exceptional service and support. Your passion for problem-solving and strong communication skills will be key to ensuring...

  • Customer Support Expert

    7 days ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱350,000

    Job SummaryCustomer Service Associate PositionThis role involves interacting with customers via various channels, including phone calls and digital interfaces. As a Customer Service Associate, you will provide support and resolution to customers' issues related to products or services.The ideal candidate will have excellent communication skills, both written...