Trainer (Cebu)

4 days ago

Cebu City, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

SUMMARY

  • The
    Trainer
    is responsible for educating, testing, and coaching new hires using approved curricula for their assigned account. The trainer facilitates new hire training and continuous education programs to support the account in achieving performance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.

  • Responsible for new agent program training, including associated soft skills, nesting, and on-going up-skill training
  • Will be assigned training responsibility for multiple programs depending on the size of the program, length of the training and complexity of the program
  • Responsible for keeping training agendas and in-class curriculum/materials/assessments (as needed) up to date based on program and policy changes
  • Assess performance; make recommendations affecting the performance and or certification status of trainees
  • Ensure compliance with Qualfon policies and procedures
  • Document and coach all performance and attendance issues
  • Compile reports defining the overall performance and key performance indicators for each agent
  • Take calls for assigned programs on an ongoing basis to stay current on policies and procedures
  • Document and communicate issues to appropriate department and assume ownership until completion
  • Ensure coverage for classes and assignments: and communicate with appropriate staff and leadership
  • Complete Continuous Education courses as assigned by Leadership.
  • Will follow stated department and client procedures including, but not limited to, daily attendance, curriculum status and advocate assessment
  • Other duties as assigned to ensure actions are billable, if required

EDUCATION and/or EXPERIENCE

  • At least one year of BPO training experience is required
  • Must be able to train during core business hours of 8:00 am to 7:00 pm EST. Must be flexible to train outside these hours as business dictates
  • Strong facilitation skills
  • Strong verbal and written communication skills
  • A Telecommunications background is a plus
  • Classroom Management Skills: Ability to manage all aspects of the adult classroom environment independently - including daily attendance and trainee engagement
  • Ability to coach and mentor new agents
  • Critical Thinking Skills and the ability to develop these skills in trainees using appropriate training techniques
  • Demonstrate attention to detail and ability to multi-task
  • Proven expertise in Microsoft Office Products
  • Ability to travel
  • Ability to work effectively in a fast-paced and changing environment
  • Ability to assess training effectiveness and evaluate trainee progress during training
  • Ability to learn new programs quickly, especially in ramp situations

Work Location:
Skyrise 3 Bldg., Cebu IT Park, Apas, Cebu City
(Office-Based, Night Schedules)

  • Trainer - Retail (Cebu City) - Onsite

    4 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    About the job Trainer - Retail (Cebu City) - Onsite Nature Of the Account: Retail Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement:Finished at least 2 years in college without back subject/s Work Experience:Minimum 1 year experience as Trainer Preferred: retail...

  • Trainer - Onsite in Cebu | Retail BPO

    7 days ago

    Cebu City, Central Visayas, Philippines Elevare dynamics Full time ₱34,000 per year

    / RequirementsJob title: TrainerAccount: RetailType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: ShiftingSalary: up to 34K packageStart date: ASAPQualifications:• 2nd year completed/College Graduate• Must have a minimum of 1 year of experience as a Trainer in a BPO setting• Preferred: retail background, but can be a trainer for any...

  • Trainer - Onsite in Cebu | Retail BPO

    1 week ago

    Cebu City, Central Visayas, Philippines Gratitude Full time ₱384,000 - ₱408,000 per year

    Job title: TrainerAccount: RetailType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: ShiftingSalary: up to 34K packageStart date: ASAPQualifications:2nd year completed/College GraduateMust have a minimum of 1 year of experience as a Trainer in a BPO settingPreferred: retail background, but can be a trainer for any customer service accountsGood...

  • Trainer - Cebu Onsite

    4 days ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱60,000 - ₱120,000 per year

    Job descriptionCORE RESPONSIBILITIESDevelop digital and print educational material (e.g. videos and manuals)Organize classroom-style seminars about product features and sales techniquesConduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)Identify individual and team skills gapsSchedule regular...

  • Trainer

    7 days ago

    Cebu City, Central Visayas, Philippines Kels global ventures Full time ₱80,000 - ₱120,000 per year

    Job title: TrainerAccount: RetailType of Support: VoiceWork set up: 100% Onsite at Tech Tower, Cebu Business ParkWork shift: ShiftingStart date: ASAPHeadcount: 5Qualifications:2nd year completed/College GraduateMust have a minimum of 1 year of experience as a Trainer in a BPO settingPreferred: retail background, but can be a trainer for any customer service...

  • Travel Sales Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    TASQ is looking to fill an on-site position for a travel sales trainer in Cebu immediately. The pre-screening interview will take place over the phone. About the job Trainer - Travel Sales (Cebu) Nature Of the Account: Travel Type of Support: Voice Work Arrangement: Onsite (Cebu) Shift Schedule | Restdays: US Business hours Educational Requirement: College...

  • Call Center Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    TASQ is seeking a call center trainer for an immediate on-site position. The initial pre-screening interview will be conducted over the phone. **Position: Call Center Trainer (Cebu)** **Work Setup:** Onsite in Cebu City **Shift:** 1 PM - 10 PM, Monday to Friday (Fixed Schedule) **Requirements:** - A minimum of 2 years of experience as a Call Center...

  • Call Center Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    TASQ is looking for a call center trainer to fill an on-site position immediately. The initial pre-screening interview will take place over the phone. **Position: Call Center Trainer (Cebu)** **Work Setup:** On-site in Cebu City **Shift:** 1 PM - 10 PM, Monday to Friday (Fixed Schedule) **Requirements:** - At least 2 years of experience as a Call Center...

  • Call Center Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱240,000 - ₱600,000 per year

    TASQ is looking to hire a Call Center Trainer for an immediate on-site position. The initial screening interview will be conducted over the phone. **Position: Call Center Trainer (Cebu)** **Work Arrangement:** On-site in Cebu Business Park **Schedule:** 1 PM - 10 PM, Monday to Friday (fixed schedule) **Qualifications:** - At least 2 years of experience as a...

  • Process Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Trainer - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Arrangement: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: College Degree Work Experience: At least 1 year of experience as a TrainerPreferred: Retail background, but open to trainers for any customer...