Trainer - Cebu Onsite

3 days ago

Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱60,000 - ₱120,000 per year
Job description

CORE RESPONSIBILITIES

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
  • Requirements and skills

Requirements:

  • Work experience as a Customer Service Trainer or similar role.
  • Experience in sales or customer service positions is a plus.
  • Knowledge of Learning Management Software (LMS).
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources, or a relevant field
  • Additional certification in training is a plus
  • Willing to work onsite in Cebu City

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