IT Helpdesk Technician II

23 hours ago

Angeles City, Central Luzon, Philippines Angeles City, Pampanga, Philippines Full time ₱300,000 - ₱450,000 per year

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.

Job Responsibilities:

  • Work all assigned tickets; complete tickets within SLA
  • Configure and maintain all physical hardware
  • Assist in Onboarding and Acquisition projects
  • Assist Tier 3 - Desktop Engineer with deployment projects
  • Maintain compliance with applications, operating systems and patch management
  • Escalate issues to Tier 3 - Desktop Engineer
  • Maintain ownership of ticket until completed; update and coordinate with clients for resolution

Job Requirements:

  • Strong customer service skills
  • Deep understanding and troubleshooting skill of the different kind of applications
  • Experience with various software, hardware, and internal tools
  • Ability to follow detailed written and verbal instructions
  • Ability to accurately proofread numerical and text data
  • At least 2 years of experience in the same job

Why work with Swak BPO Corp.?

  • Opportunity to work with international teams and companies
  • Opportunity in promotions and salary increases
  • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
  • Free meals prepared and provided by the company to promote a healthy lifestyle
  • Free shuttle services provided around Angeles City and nearby areas
  • A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now

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