Helpdesk Coordinator

2 days ago


Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time ₱900,000 - ₱1,200,000 per year
Helpdesk Coordinator

Cebu City | Onsite | Full-time

The Helpdesk Coordinator is responsible for ensuring the smooth flow of technical support operations by coordinating, scheduling, and triaging support tickets. You will serve as the communication bridge between partners, customers, technicians, and vendors, ensuring all parties are informed and issues are resolved quickly and efficiently.

This role is key in maintaining high service levels and a great customer experience.

What You'll Do
  • Coordinate and schedule support tickets based on partner capacity, workload, and technician availability.
  • Review, prioritize, and assign tickets promptly while monitoring progress and resolution times.
  • Conduct effective triage to understand end-user needs, classify requests (incidents vs. change requests), and minimize duplicate tickets.
  • Routinely communicate with all stakeholders (partners, customers, technicians, vendors, and management) to provide accurate updates.
  • Build rapport with partners and customers through clear, professional, and proactive communication across email, chat, and calls.
  • Promptly process inbound requests from multiple channels, including email, chat, and overflow calls.
  • Maintain professional and detailed notes on tickets, ensuring clear documentation of actions and communication.
  • Support internal coordination by endorsing active tickets across shifts for continuous service delivery.


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time ₱30,000 - ₱60,000 per year

    LOCATION: FLB Corporate Center, Cebu Business ParkWORK TYPE: Full-time roleWORK ARRANGEMENT: Onsite SHIFT: Monday – Friday 10:00 PM – 7:00 AMPAY RANGE:Php 40,000 – Php 50,000About BSA SolutionsCome be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the Philippines...

  • IT Manager

    2 days ago


    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time $70,000 - $120,000 per year

    Job Title: IT ManagerCompany: Strategic Office Support Inc.Location: Onsite - Ebloc 3 IT Park, Lahug, Cebu CitySchedule: Primarily night shift, with flexibility for shifting schedules as needed.About the Role:Join our team as an IT Manager in a growing healthcare BPO. We are looking for a proactive and results-driven leader to take charge of our IT...


  • Cebu City, Central Visayas, Philippines Dexcom Full time ₱1,200,000 - ₱3,600,000 per year

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Service Desk

    1 week ago


    Cebu City, Central Visayas, Philippines Capgemini Full time ₱80,000 - ₱120,000 per year

    Role RequirementsService Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

  • Service Desk

    1 week ago


    Cebu City, Central Visayas, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Requirements Service Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...


  • Cebu City, Central Visayas, Philippines PHARMGEN VENTURES Full time ₱250,000 - ₱300,000 per year

    JOB PURPOSEThe Project Management Associates oversees the entire end-to-end project management life-cycle from project initiation, planning, execution, monitoring and control, up to project closing of assigned projectsSUMMARY OF RESPONSIBILITIESPrepares the Project Plan, based on detailed project scope, requirements of project stakeholders and cross...


  • Cebu City, Central Visayas, Philippines Athena Full time ₱30,000 - ₱60,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...


  • Cebu City, Central Visayas, Philippines Lexmark Full time ₱900,000 - ₱1,200,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...


  • Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...


  • Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...