Helpdesk Coordinator

1 day ago

Cebu City, Central Visayas, Philippines BENCHMARK365 INC. Full time ₱900,000 - ₱1,200,000 per year
Helpdesk Coordinator

Cebu City | Onsite | Full-time

The Helpdesk Coordinator is responsible for ensuring the smooth flow of technical support operations by coordinating, scheduling, and triaging support tickets. You will serve as the communication bridge between partners, customers, technicians, and vendors, ensuring all parties are informed and issues are resolved quickly and efficiently.

This role is key in maintaining high service levels and a great customer experience.

What You'll Do
  • Coordinate and schedule support tickets based on partner capacity, workload, and technician availability.
  • Review, prioritize, and assign tickets promptly while monitoring progress and resolution times.
  • Conduct effective triage to understand end-user needs, classify requests (incidents vs. change requests), and minimize duplicate tickets.
  • Routinely communicate with all stakeholders (partners, customers, technicians, vendors, and management) to provide accurate updates.
  • Build rapport with partners and customers through clear, professional, and proactive communication across email, chat, and calls.
  • Promptly process inbound requests from multiple channels, including email, chat, and overflow calls.
  • Maintain professional and detailed notes on tickets, ensuring clear documentation of actions and communication.
  • Support internal coordination by endorsing active tickets across shifts for continuous service delivery.

  • IT Helpdesk Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time ₱30,000 - ₱60,000 per year

    LOCATION: FLB Corporate Center, Cebu Business ParkWORK TYPE: Full-time roleWORK ARRANGEMENT: Onsite SHIFT: Monday – Friday 10:00 PM – 7:00 AMPAY RANGE:Php 40,000 – Php 50,000About BSA SolutionsCome be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the Philippines...

  • MSP Supervisor

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewThe MSP Team Lead oversees IT Helpdesk agents, ensuring efficient support operations, compliance with company policies, and optimal team performance. This role requires strong IT support experience, leadership skills, and the ability to drive operational excellence in a Managed Service Provider (MSP) environment.ResponsibilitiesTeam Leadership:...

  • MSP Supervisor

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The MSP Team Lead oversees IT Helpdesk agents, ensuring efficient support operations, compliance with company policies, and optimal team performance. This role requires strong IT support experience, leadership skills, and the ability to drive operational excellence in a Managed Service Provider (MSP) environment.Key Responsibilities: Team...

  • IT Helpdesk

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Job Summary: Join our team at Staff4Me as a Managed Service Provider (MSP). As an MSP, you will be responsible for managing and overseeing the IT infrastructure and services for our clients. You will ensure the smooth operations of their systems, provide technical support, and deliver excellent customer service.Key Responsibilities:Manage and monitor the IT...

  • IT Manager

    1 day ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time $70,000 - $120,000 per year

    Job Title: IT ManagerCompany: Strategic Office Support Inc.Location: Onsite - Ebloc 3 IT Park, Lahug, Cebu CitySchedule: Primarily night shift, with flexibility for shifting schedules as needed.About the Role:Join our team as an IT Manager in a growing healthcare BPO. We are looking for a proactive and results-driven leader to take charge of our IT...

  • IT Service Desk Specialist 2

    3 weeks ago

    Cebu City, Central Visayas, Philippines Dexcom Full time

    OverviewThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just...

  • IT Service Desk Specialist 2

    1 day ago

    Cebu City, Central Visayas, Philippines Dexcom Full time ₱1,200,000 - ₱3,600,000 per year

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Project Management Associate

    3 days ago

    Cebu City, Central Visayas, Philippines PHARMGEN VENTURES Full time ₱250,000 - ₱300,000 per year

    JOB PURPOSEThe Project Management Associates oversees the entire end-to-end project management life-cycle from project initiation, planning, execution, monitoring and control, up to project closing of assigned projectsSUMMARY OF RESPONSIBILITIESPrepares the Project Plan, based on detailed project scope, requirements of project stakeholders and cross...

  • HR Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full time ₱900,000 - ₱1,200,000 per year

    Job Title: HR Associate (Cebu - Hybrid)About STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and...

  • HR Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines STAFFVIRTUAL (a brand of Virtoren Services, Inc.) Full time ₱540,000 - ₱1,080,000 per year

    Job Title: HR Associate (Cebu - Hybrid)About STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and...