IT Helpdesk Technician I

23 hours ago

Angeles City, Central Luzon, Philippines Angeles City, Pampanga, Philippines Full time ₱250,000 - ₱350,000 per year

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.

Job Responsibilities:

  • Serve as the first point of contact for internal an external customers seeking technical assistance; contact can be made by phone or ticket submission via email
  • Diagnose and investigate techniques to determine the root cause of the customer issue and find the best solution
  • Troubleshoot technical issues in person, via phone, or by remote screen-sharing session
  • Escalate ticket issues to another technician or the Help Desk Manager
  • Effectively communicate both the problem and its solution to the customer
  • Responsible for all new user onboardings, physical equipment setups, and creation and maintenance of network/infrastructure documentation
  • May assist with other physical hardware setups including cabling, switches, firewalls, wireless access points, etc.

Job Requirements:

  • 1+ years of experience in customer services, telesales, or other phone-centric job role
  • Customer-oriented attitude
  • Passion and has interest and aptitude in IT
  • Exceptional English written and verbal skills
  • Experience with Windows 7 and higher
  • Computer Science degree, and/or CompTIA A+ Certification
  • An independent learner and self-starter who can work with little or no supervision
  • Experience with Windows Server 2012 R2 preferred
  • Working knowledge of basic networking concepts preferred
  • Familiarity with Active directory preferred
  • Amenable to work on any shift

Why work with Swak BPO Corp.?

  • Opportunity to work with international teams and companies
  • Opportunity in promotions and salary increases
  • A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
  • Free meals prepared and provided by the company to promote a healthy lifestyle
  • Free shuttle services provided around Angeles City and nearby areas
  • A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.

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