
spa receptionist
1 day ago
- Client interaction:
Greet and welcome clients, answer inquiries, and handle complaints with a professional and friendly demeanor.
- Appointment management:
Schedule, confirm, and manage appointments for spa services.
- Front desk operations:
Check guests in and out, provide necessary paperwork, and process payments.
- Communication:
Answer phone calls and respond to emails, ensuring messages are passed on to the correct staff.
- Information and sales:
Provide detailed information about spa services, treatments, and products, and may be responsible for selling retail products.
- Administrative tasks:
Keep client records, manage customer files, and perform other office duties like making copies.
- Spa maintenance:
Ensure the reception area is clean, tidy, and well-organized, and may assist with laundry services.
Required skills and qualifications
- Excellent customer service and interpersonal skills
- Strong communication abilities, both written and verbal
- Organizational skills and the ability to multitask
- Proficiency with computers, scheduling software, and MS Office
- Ability to remain calm and professional in a fast-paced environment
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